Director, Delivery, Risk

The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation. The Due Diligence team researches specific individuals and/or entities upon client demand and delivers their findings in a structured report format. Managed Services offers screening and remediation services to clients globally who lack resources, knowledge and/or time to perform these exercises themselves. The Content Curation team creates and delivers curated Factiva content features including My Company Today and Factiva Expert Searches.

As Director, Delivery, Risk & Research Services, you will be responsible for managing a global team of Due Diligence and Managed Services Delivery Managers in addition to the global Content Curation team. You will work closely with your team, Risk & Research Services management, service providers and internal partners ensuring client requests are correctly received, processed, and delivered in a timely manner.

The Director, Delivery, Risk & Research Services is responsible for improving the delivery team’s workflow, methodology and efficiency, implementing change where required to improve all the Dow Jones Risk & Research Services product offerings. The Director, Delivery, Risk & Research Services is also required to provide training/mentoring and leadership to his/her direct reports as well as to other Data & AI research teams when necessary, and ensure that targets and deadlines are met. You will report to the Senior Director, Risk & Research Services.

**You Will**
- Define and oversee implementation of workflows for the Due Diligence and Managed Services teams (including effective mailbox policies), aligning delivery processes with global product standards.
- Develop methodologies and processes relating to report, project, and MCT newsletter deliveries, as well as, client/sales communication that enables quality service and products across regions.
- Provide support for Factiva by creating expert searches, trending topics, web agents and performing quality checks, and translations as needed.
- Have an automation mindset by initiating and driving change to existing delivery team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
- Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
- Oversee the assignment process for all Due Diligence reports, Managed Services projects, and MCT newsletters including the development of a robust assignment workflow to ensure optimum capacity availability across the global teams.
- Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy to drive the innovation and strategy of the Risk & Research Services businesses and be a key representative of the Due Diligence, Managed Services, and Content Curation teams in interactions with clients.
- Accurately scope and scale projects, assist Director R&C Services, Sales and Product with proposals, including RFPs, SOW and any contractual documents related to projects
- Collaborate with the Risk & Research Services leadership team to identify and prioritize areas where changes are required based on client requirements and feedback.
- Coordinate pricing and TATs with service providers and key vendors for new report type launches, scope enhancements/reductions, and improve overall workflow and quality of deliverables.
- Provide direct supervision of the global delivery team, including coaching and mentoring, to ensure team engagement and operational success.
- Develop and maintain key performance indicators measuring the effectiveness and quality of the global delivery team.
- Assist the Senior Director, R&R Services in global recruitment to build capacity and expertise.

**You Have**
- Minimum 10 years of experience in information management products, services, and systems, showing an increasing level of responsibility.
- Minimum 5 years of people management experience including proven ability to motivate and lead teams to performance excellence.
- Relevant experience in Third-Party Due Diligence is required
- Strong problem solving ability coupled with the ability to make decisions autonomously

Business Area: Dow Jones - Experience - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financ