Field Quality Specialist

**Must have skills**:

- Excellent communication skills (both written and verbal)
- Intermediate to High Excel Proficiency
- Conscientious, dedicated approach; strives to meet or exceed departmental production goals
- Demonstrable problem solving, analytical ability
- Fast learner
- Able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment
- Ability to work independently and collaboratively to achieve departmental goals.
- Must have a motorbike to access different properties and addresses in Singapore

Job summary
If you are someone who can thrive in a fast-paced environment and takes pride in delivering smiles to our customers, then Amazon is looking for you. We are hiring for Field Quality Assistance Specialist who will solve complex challenges with last mile delivery in their assigned territory, partnering with their Area Managers and external property managers to ensure timely delivery of goods out of our delivery station.
The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
If you want to be the one behind the smiles of our customers, take ownership of critical job functions and most importantly, be a part workplace where we “Work Hard, Have Fun, Make History” every day, then join us

A FQA Specialist is assigned to the Area Manager, and will hold responsibilities as follows:

- Conduct weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales and through publicly accessible information/contacting the delivery location.
- Interact with property / condo management as needed to address concerns with service levels being provided
- Monitor delivery attempts throughout the day, particularly Unable to Locate events in cases of incomplete address information. Subsequently work with the Delivery Station Team so that a driver can re-deliver the same day.
- Monitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience.
- Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
- Document feedback and audit results to help the team identify strengths, as well as areas of improvement
- Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
- Collaborate with cross-functional teams to improve Customer Experience by providing input and data related to these instances.
- Other additional duties as assigned, based on future quality initiatives based in the field

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

**Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs**
- 1+ year of leadership experience directly managing others- 1+ year working in a like environment (manufacturing/distribution/warehousing/large retail)- Experience with performance metrics and lean process improvement
- Excellent written and verbal communication and interpersonal skills to coach, train and assist team members