People & Operations Manager

**About JobTech**:
At JobTech, we believe that staying employable in a fast-changing world shouldn't be left to chance. We build AI-powered platforms that help people and organisations stay ahead by connecting them to real opportunities based on live labour market needs and personal aspirations.

Powered by deep learning, generative AI, and one of the world's largest live labour market data engines, our platforms enable proactive talent development, career growth, and workforce transformation at scale.

In an uncertain world reshaped by AI, JobTech puts customers first; helping people stay employable today and ready to thrive in the work realities of tomorrow.

**Role Summary**:
As the **People & Operations Manager**, you’ll own the systems and practices that keep our team running smoothly. From people ops (hiring, onboarding, engagement) to admin (e-signature workflows, access management, contract tracking), and even compliance readiness (SOC2, ISO), you’ll help create a secure, responsive, and scalable operating environment.

You’ll work closely with leadership and cross-functional teams to drive operational excellence while keeping culture, compliance, and performance aligned.

**Key Responsibilities**:
**People & Culture (50%)**:

- Manage end-to-end HR processes including recruitment coordination, onboarding, offboarding, and internal mobility.
- Maintain and improve employee records, contracts, HRIS, and performance management systems.
- Organise quarterly performance reviews, pulse surveys, and learning & development opportunities.
- Support leaders in headcount planning, compensation structuring, and job scoping.
- Shape and sustain a positive company culture by coordinating internal rituals, recognition programmes, and team-building activities.
- Support employer branding efforts by creating and maintaining recruitment content (e.g., job posts, career page updates, LinkedIn highlights).

**Operations & Admin Management (20%)**:

- Oversee all internal business operations such as document management, team asset tracking, and office logistics (if any).
- Implement and maintain **e-signature workflows**for employment contracts, NDAs, and vendor documents.
- Maintain shared folders, company templates, and SOPs for access, leave, procurement, and approvals.
- Coordinate cross-functional administrative tasks, including scheduling of audits, demos, and partner reviews.

**Compliance & Risk Management (20%)**:

- Support SOC2 and ISO 27001 readiness (policy tracking, HR controls, onboarding/offboarding workflows).
- Maintain and enforce key operational policies (e.g. data security, remote work, leave, device use).
- Collaborate with DevOps, CTO, and legal to track and renew vendor security and confidentiality documents.
- Maintain registers for access control, breach response, and asset assignments.

**Internal Reporting & Team Enablement (10%)**:

- Maintain people and ops dashboards (headcount, onboarding status, contract expiries, policy acknowledgements).
- Prepare internal reports for leadership on hiring, team health, and compliance readiness.
- Coordinate internal events, retros, and knowledge-sharing rituals.

**Requirements**:
**Experience**:

- 4 to 7 years in HR, operations, or people-focused business functions.
- Experience working in a tech startup, SaaS, or high-compliance environment (e.g. govtech, fintech).
- Exposure to managing workflows for audits (e.g. SOC2, ISO 27001) is a plus.

**Skills**:

- Strong project and workflow management (Notion, Google Workspace, DocuSign, or similar).
- Familiar with HR operations tools (e.g. HiBob).
- Excellent written and verbal communication.
- Detail-oriented, organised, and able to manage cross-team coordination

**Soft Skills**:

- Empathetic and approachable; values culture as much as compliance.
- Operationally sharp and process-driven.
- Calm under pressure, thrives in structured chaos.

**Information Security & Compliance Responsibilities**:

- Policy Adherence: Follow JobTech’s information security policies, procedures, and best practices consistently.
- Risk Management: Identify, assess, and mitigate security risks to safeguard sensitive and confidential information.
- Incident Response: Support the detection, reporting, analysis, and response to security incidents or breaches.
- Security Awareness: Participate in regular information security training and uphold best practices across all activities.
- Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data and information assets.
- Regulatory and Legal Compliance: Adhere to all relevant legal, regulatory, and contractual obligations related to information security.
- Team Collaboration: Work closely with internal cross-functional teams to ensure integrated and consistent security measures.
- Confidentiality and Data Handling: Protect sensitive information and maintain strict confidentiality in line with JobTech’s data protection standards.
- Continuous Improvem