Senior Facilities Coordinator

JLL supports the Whole You, personally and professionally.
**What this job involves**:
As a Senior Facilities Coordinator at JLL, you'll play a vital supporting role to the Facilities Manager, Assistant Facilities Manager, and Site Lead in delivering comprehensive operational excellence across accounting and finance, maintenance and operations, vendor oversight, and occupancy services. This multifaceted position requires you to provide superior customer service while assisting in the coordination and management of Post-Occupancy Projects (POP), ensuring efficient project completion and implementation of industry best practices. You'll manage vendor relationships, support procurement activities, and maintain financial processes while ensuring health and safety compliance and optimal site operations. This role offers the opportunity to develop your facilities management expertise while making a meaningful impact on client satisfaction and operational efficiency. By joining our collaborative team, you'll contribute directly to achieving key performance indicators and service level agreements while building strong relationships with clients, vendors, and specialized service providers in a dynamic, fast-paced environment.
**What your day-to-day will look like**:
Provide superior customer service by maintaining constant communication with the team to achieve key performance metrics and service level agreements while managing conflict and conflicting priorities effectively
Assist in coordination and management of Post-Occupancy Projects (POP), prioritizing and managing project completion in an efficient and timely manner while providing administrative support
Manage contractor relationships on site to ensure performance meets required standards, including inspecting vendors' works and coordinating procurement and vendor engagements
Support financial processes to ensure all financial management requirements are completed accurately and timely, including managing POP-related financial aspects
Conduct regular health and safety audits to ensure safety procedures are in place and working while conducting site inspections to maintain building procedures and performance measures
Maintain premises in neat and good working condition while coordinating pantry staff, managing meeting room bookings, and providing receptionist coverage as needed
Seek opportunities to constantly reduce costs and improve operational standards while implementing industry best practice operations
**Required Qualifications**:
Prior experience in facilities management, property management, hospitality, or related field
Proven ability to manage multiple and complex operational matters on a daily basis with strong organizational skills
Excellent communication skills including strong verbal and written abilities in English and local language
Demonstrated customer service orientation with ability to interact effectively with clients and vendors
Strong problem-solving skills with capacity to deal with ambiguity and solve complex problems effectively
Self-motivated, confident, and energetic personality with ability to work independently
Flexibility to adapt to rapidly changing situations while maintaining focus on performance targets
**Preferred Qualifications**:
Knowledge of local occupational health and safety requirements and critical facilities management
Understanding of basic technical aspects of property systems (Computer Room Air-conditioning, Chiller systems, Fire Protection, Mechanical & Electrical, BMS systems)
Experience with vendor management for specialized services
Background in project coordination and administrative support for facilities operations
Experience with procurement processes and financial management in facilities environments
Knowledge of Post-Occupancy Project (POP) coordination and implementation
Familiarity with meeting room management systems and office support services
**Location**: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers an