Senior Workplace Experience Manager

Every moment matters at Coinbase, big and small. From the first conversation with a recruiter to the first tough moment, big project win, the empathy of a manager, how an office feels when you walk in, the sense of belonging you have. All of this is what we mean when we say employee experience. And while the Employee Experience Team doesn’t oversee _all _elements of employee experience, it includes key pieces (Workplace, Belonging), drives high-leverage projects (like our work to become a remote-first company), and serves as a strategic partner to leaders across the People Team and enterprise. Everything we do and recommend is in service of making Coinbase the best crypto company to work for.

**What you’ll be doing (ie. job duties)**:

- **Providing **_onsite and remote _**support for Coinbase managed office locations**:The person in this role will operate as the single point of contact for local office needs, escalations, or support, potentially including the following
- Ensuring smooth onsite operational processes (e.g. site access, desk reservations, snacks and beverages, supply ordering, vendor management)
- Addressing any site issues or concerns (e.g. HVAC, repairs and maintenance, janitorial)
- Coordinating with local property management team
- **Providing **_remote _**support for employees across a geographical region or time zone**:The person in this role will be a resource and connection point for all employees within a designated region (+/- 5 time zones) potentially including the following
- Operating as the single point of contact for regional office needs, escalations, or supportReviewing monthly/quarterly ticket reports to identify and address any issues or concerns (e.g. HVAC, repairs and maintenance, janitorial)
- Ensuring timely and quality responses from any local office management team
- Hosting regional new hire onboarding sessions
- Partnering closely with local business and HR leadership to support regional needs
- **Supporting planning and design for Workplace & Employee Experience programs**:The person in this role will be responsible for helping to design and plan for Workplace and Employee Experience programs, potentially including office/hub location support, all-company celebrations, and employee connections. For example...
- Developing FAQs, playbooks, and resources for employees
- Contributing new ideas to improve productivity, efficiency, and quality of service delivery
- Providing localized support for leaders and employees on the various Workplace and Employee Experience programs
- **Operationalizing Workplace Programs**:The person in this role will be responsible for executing on the Workplace programs to ensure they operate day-to-day as intended, potentially including the following
- Managing slack and ticket queues (for questions) and approvals (e.g., office access, offsite requests, etc.)
- Calendaring, communicating, and executing local and global social connection events
- Supporting office access programs (site requests, usage reports, integrations)
- Maintaining accuracy, production, quality and retention of any key program materials

**What we look for in you (ie. job requirements)**:

- 5+ years of experience within Employee Experience, Workplace Experience, Office Operations and/or Facilities Management
- Experience supporting a distributed workforce, across multiple countries and/or time zones
- Experience successfully organizing, executing, and tracking detailed projects and programs and relating them to the larger picture
- Proven track record of exceptional customer service and ability to build strong cross-functional relationships
- Good written communication skills
- Self-starter; handles self with mínimal supervision and is proactive
- Flexible in the face of organizational change and shifting priorities