Oliver Wyman

**About Oliver Wyman**

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

**Job Overview**:
The Senior Manager, Technology Colleague Experience is responsible for building a deep understanding of our business within the region and partnering with respective leaders to provide strategic technology guidance, support, and resolution on technology processes and systems. He/she must be laser-focused on regional client technology needs to improve colleague productivity and work life quality. Working closely with with the Director of Technology Delivery, this individual will drive and execute our strategy for the region and establish onboarding processes for new technology that improve the colleague experience. In addition, the Senior Manager collaborates with the Regional COO to ensure our tech strategy aligns with regional business needs and partners with other regional/global teams to deliver our technology vision based on exceptional management, problem-solving, and professional skills.

**Key Responsibilities**:

- Laser-focused on understanding and delivering resolution to issues and escalations with speed and agility to grow partnerships and overall satisfaction.
- Partner with the Director of Technology Delivery and APR COO and to support the technology needs of the APR region within the broader technology organization.
- Work closely with cross-functional APR support teams and global technology teams, including Technical Product Managers, Architecture, Security & Risk, Infrastructure Shared Services, Product Owners, and Business Subject Matter Experts, to ensure the timely delivery of projects and software solutions for colleagues.
- Take ownership of the APR Technology Onboarding process and collaborate with Architecture, Security, TPMs, and Colleague Technology teams to continuously improve the process and monitor delivery metrics.
- Collaborate with other technology functions to identify gaps in the delivery model and drive areas for regional improvement.
- Contribute to the MMC Technology community by participating in collaboration and learning activities.
- Assist the Director of Technology Delivery to:

- Run the Business Impact Analysis and business continuity processes for APR; coordinating with Technical Product Managers (TPMs) and OWG CISO on firm business continuity needs and coordinate delivery of requirements including plans and testing.
- Ensure that a service catalog for client project team meets the needs of APR project teams for using new and existing cloud services, prioritize enhancements as needed.
- Determine and drive services and processes needed for client project teams to deliver value.
- Define, create, and harness client project related ITS dashboards, scorecards and analytics to track delivery and satisfaction of services provided by technology teams to client project teams.
- Partner with Global Technology Colleague Experience teams to deliver collective success.

**Experience**:

- 7+ years of experience working managing and/or delivery of software, digital or tech modernization services at enterprise scale.
- An ability to build, manage and grow relationships and manage stakeholders’ expectations while capturing & sharing meaningful metrics to keep team and stakeholders informed.
- Passionate about the colleague satisfaction and the delivery of technology solutions to improve colleague and client outcomes.
- A strong focus on effective planning, and a demonstrated ability to establish good systematic processes and ways of working.
- Experience working at management consulting firm or large complex organizations is highly desirable.
- A track record of delivery-focused collaborative work in complex environments delivering projects with multi-disciplinary agile teams.
- An understanding of what use cases are and knowledge of how to work through a prioritized backlog and establish acceptance criteria.
- Enthusiasm, energy, and an ability to motivate teams and navigate confidently within a large complex organization.
- Fungibility and flexibility to work on a variety of projects and technologies, including those that are new or unfamiliar to you.

**Skills and Attributes**:

- Exceptional Colleague Experience (CX) mindset
- Focus on output, and ability to work under pressure and deadlines.
- Excellent Communication skills, storyline for slides, notes, or video scrip