Vendor Operations Manager, Scaled Operations, Gup

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 5 years of experience in vendor management/service delivery, managing operations across multiple suppliers and geographies in the technology space.
- Experience in operations/business management.

Preferred qualifications:
- Experience in output of a contact center operation, including achievement of key targets and metrics tracking.
- Experience managing multiple vendors in multi-year agreements and execution of outsourcing projects.
- Ability to deal with multiple conflicting priorities and stakeholder issues, driving towards pragmatic decisions/actions.
- Excellent problem-solving, critical thinking and analytical skills.
- Excellent communication skills with ability to influence people to contribute to continuous improvement of operations.

**About the job**:
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

We are committed to building an ever more diverse, equitable, and inclusive gUP, and consider this the foundation upon which individual, team, and user success are built. We're also committed to innovation not only in the content of our work, but in the way we work. Check out this blog post on our Chameleon program.

In this role, you will manage various engagements related to global vendor operations supporting Platform and Ecosystem products. You will recommend solutions that will help improve vendor performance, quality, global efficiency and flexibility and will provide business insights to stakeholders.

Within this role, there will be a focus on partnership with vendors, internal stakeholders and cross-functional teams. Your business recommendations will lead to operation and vendor related decisions and you'll drive for implementation and execution of a vast array of strategic outsourcing programs. You're an independent, solution-oriented and result-oriented individual who knows how to drive results, collaborate across functions and communicate effectively.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Set up new teams to pilot nascent and evolving workflows to improve the partner/user experience, as well as provide valuable insights to the product vertical teams to highlight top issues and improve the service offering/product.
- Own and drive key initiatives/programs impacting global vendor operations.
- Review vendor data, identify process improvement opportunities and drive improvement of vendor performance.
- Play an important role in identifying opportunities to transition slightly mature workflows to most appropriate locations, as well as ensure adequate process documentation/training material metrics and relevant frameworks are in place.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.