Cards Operations Issuing Lead

Wise is a global technology company, building the best way to move and manage the world’s money.
**Min fees. Max ease. Full speed.**

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
**For everyone, everywhere.**

More about **our mission**and **what we offer**.

**Job Description**:
As a Card Issuing Logistics Manager within our Spend Squad, you'll have a direct impact on our customers' first physical interaction with our product. Overseeing global manufacturing and distribution in 40+ countries, you'll lead a team focused on providing a seamless and fast card delivery, ultimately driving customer satisfaction.

Leadership & Team Development:

- Lead and mentor a high-performing global card operations team across Singapore and Tallinn.
- Develop individual growth, track team metrics, align with goals/KPIs.
- Foster accountability, transparency, and continuous improvement.
- Present team progress in payment organization reviews.
- Act as first-level escalation point for internal/external partners.

Optimizing Team Capacity and Processes:

- Plan resources to ensure operational SLAs are met.
- Lead Operational quarterly planning, aligning with Product’s strategy.
- Manage team capacity for prioritized initiatives based on impact and urgency.
- Proactively identifies automation opportunities for manual operational tasks and contributes to long-term automation strategy for scalability.

Global Manufacturing Footprint Strategy:

- Continuously develop long-term global manufacturing strategy balancing cost, speed and scalability.
- Plan to diversify manufacturing base and delivery operations for business continuity.
- Conduct a robust vendor review process to monitor performance, identify areas for optimization, and ensure accountability.
- Streamline vendor communication and escalate issue resolution.

**Qualifications**:

- You’re eligible to work in Singapore, we don’t support visa nor relocation support (including residency permits) for this role
- You have at least 1 year of leadership experience - background in supply-chain / logistics operations is nice to have.
- You’re comfortable working within teams that face complex issues and take charge in difficult situations, such as engineers or product teams.
- You are a problem-solver, identifying gaps, implementing solutions, and driving continuous improvement.
- You have experience optimizing processes with internal and external partners, focusing on KPIs and SLAs.
- You know how to use data to prioritise tasks that have the most value-add to customers' and measure the impact.
- You prioritize customers and take initiative to drive results.
- A strong communicator, you adapt your style to different audiences.
- You foster an open, collaborative team environment and are passionate about technology and customer experience.
- Skilled at building relationships, you work closely with product teams and external partners, staying curious and committed to learning.
- Bonus: You’ve worked in card manufacturing or have experience with supply-chain/delivery optimisation.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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