Head of Collections
3 days ago
Singapore - Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility. - Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship. - At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact. **The Role** - As our Head of Collections, you will lead our internal collection process while also managing 3rd party collection vendor relationships. You will be responsible for all debt collection activities through all appropriate avenues, including outbound phone calls, negotiating the return of products, and payment arrangements with customers. - Communicating with a high degree of empathy, you will build and establish strong relationships with customers by responding to customers’ enquiries, handling and investigating cases, and finding solutions for our customers. - You create and implement strategies to increase the number of successful collections on outstanding debt and develop goals that complement the company's overarching business goals. **Key Responsibilities** Define the best collections and recovery processes, ensuring that these measures align with our customer-centricity focus. The execution of collection and recovery activities, including ongoing vendor management. Providing trends analysis and reporting on collections and customer behaviour. Use technology to find efficiency by automating processes. **Requirements**: Outstanding interpersonal and communication skills with a customer-centric mindset. Excellent data analysis skills, including solid Excel skills. Project management skills. Willingness to try new approaches to get the appropriate outcomes. Able to solve problems by thinking analytically, strategically, and creatively. Strong initiative and sound judgement. Excellent written and spoken English. - Other Benefits Unlimited Paid Time Off Private Medical Healthcare, Dental and Outpatient Care (Singapore employees only) $200 "Circular Credits" to spend on whatever you want on the Circular store. Approval-free spending for work incidentals Flexibility for WFH and Remote Work Dedicated WeWork office in the heart of Singapore WeWork All Access memberships available for non-Singapore employees - Our Values - All Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts. **Waste Less** Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose. **Seek Unusual Knowledge** **Be Present** We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey. **Freedom With Purpose** We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.
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