Regional Manager of Ecommerce Content and Creator

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**Description**:
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators.
- Become an expert of Ecommerce content making, design strategic roadmap, and provide mentorship and guidance to build a successful team
- Drive leadership and execution in video, livestreaming policymaking, and creators' account health management
- Triage risks/problems, prepare risk assessments of threats and action plans based on gathered market knowledge
- Surface important cultural trends, analyze data to provide insights of user behaviors and use A/B testing to iterate traffic distribution
- Design, coordinate and execute a variety of high profile ad hoc insights projects using a range of various methodologies to understand users' viewing and purchasing preferences and iterate content strategies accordingly to provide the most trustworthy and localized content for each region
- Collabrate with cross functional teams including creator ops, T&S, legal and product to ensure project delivery and information sync-ups
- Identify product feature improvement opportunities, and channel this feedback in a structured and timely manner to the Product and Engineering teams.

**Qualifications**:

- 6+ years of professional experience in operations/policy making/entertainment industry
- At least 3 years of people management experience in managing cross-regional teams with a size of 50 or more
- Experience using data and metrics to measure impact and determine improvements
- Experience presenting metrics and progress to senior leadership
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders
- Experience conceiving, coordinating, analyzing and disseminating qualitative and quantitative research projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

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