Systems Administrator, Information Technology

**_The Position _**
- _Responsible for the full spectrum of recruitment and operations. _
- _Manage, coordinate, administer recruitment and overseas operations covering multiple activities involved by HR and OA within SAP. _
- _Sole Contributor role. _

**_Functional Duties & Responsibilities
- **

**Provide Effective Business and End Users Operations to AP Region**
- Deliver assigned ICT projects and solutions to the region within approved budget, timeline, and scope in accordance with the annual action plans and mid-term plans.
- Conduct technical evaluation and recommendation of new SOE laptop, desktop, and accessories. Prepare and maintain the standard hardware specification documentation and distribute to the affiliate countries.
- Manage day to day helpdesk Incident and service management in the Regional Helpdesk System to ensure tickets are attended to promptly and resolved within the SLA. Provide monthly and annual helpdesk statistics and performance reports to HOD.
- Manage MobileIron cloud user administration for RFID and Barcode scanners’ enrolment. Support all 1st level issue related to MobileIron and escalate all 2nd level and change request to AMS vendor.
- Support desktop team in MobileIron user administration and enrolment of new end user mobile device.
- Manage CRM user account/license operations for the region.
- Manage Veritas EV Cloud archival licensing administration and change request.
- Manage TrendMicro licensing administration for the region.
- Support HOD/IT manager in TrendMicro Cloud system escalation, integration, alert monitoring, investigation and change request.
- Manage Druva Insyc Cloud licensing administration and change requests for the region.
- Support desktop team in Druva backup related issues and escalate to Druva support where necessary.
- The Systems Administrator (SA) is responsible to support the Head of Department (HOD) in the effective management of end user service operations to all affiliates in the Asia Pacific region. The SA is expected to manage the Standard Operating Environment for the region and train all IT representatives to ensure their technical competencies in completing all required ICT operations.
- The SA will function as the primary person to manage the D-project user administration and licensing.
- The SA is expected to manage all ICT procurement in the region.
- The SA will also lead the management of Emergency Laptop recovery for the region during Disaster Recovery.
- The SA is expected to be a leader for assigned regional End users services initiatives. The resource is based in Singapore RHQ.

**D-Project ICT Support & Operations**
- Manage D-project user account creation request from Internal and external vendor. Ensure proper approval is received and escalate to AMS team for creation.
- Support or escalate end users’ HEC account login issue. Perform D-project user account termination process.
- Support HOD in user account audit and licensing measurement processes. Provision, support and manage IoT devices through MobileIron cloud.

**Inventory Management and ICT Procurement**
- Manage up to-date ICT inventory for the region, with the support of Desktop and Systems teams. Manage ICT inventory audit for the region.
- Manage ICT procurement for the region.
- Manage department disposal operations (Singapore).
- Provide Effective Business and End Users Operations to AP Region
- Degree in Information Technology
- Minimum 3 years of IT Experience in end-user MNC environment focusing on end user computing, systems, cloud infrastructure support.
- Technically strong in enterprise IT systems.
- Sound experience in working in a regional IT Team in a MNC
- RHQ shared services environment with remote end-user support.
- Proficient in end user desktop computing, Microsoft operating systems.
- Prior experience in Microsoft office 365, Azure IaaS and Unified Endpoint Management will be added advantage.
- Sound knowledge in ITIL V3/V4 processes.
- Good interpersonal communication and coordination skills.
- Ability to work under pressure and within agreed timeline.

**To apply**

Please submit your CV in WORD format with a recent photo.