Technical Support Engineer

5 days ago

Singapore Splunk Full time

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

Our Splunk Family in Australia/ New Zealand are a collaborative bunch spanning functions across sales, customer success, support, marketing and G&A functions. We love to work as a team, celebrate success and learn from our losses. We have an excellent team culture with weekly team breakfasts, cocktail hour Fridays, end of quarter celebrations, volunteering activities and a culture based on respect, transparency and always doing the right thing

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, identify and resolve customer prowork withce with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.

Responsibilities: I can do that
- Develop a deep understanding of the Splunk and TruStar product ecosystem
- Work directly with customer and partners to provide Cloud support
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
- Update code & Troubleshooting documentation (Runbooks) with steps taken to resolve address customer-reported bugs issues and make needed improvements to integration documentation.
- Diagnose and troubleshoot technical issues in small

**Requirements: Experience with**:

- Client-side technologies such as HTML, HTTP protocol
- Familiarity with Connectors and Python Scripting
- Exposure to Redux, Spark, Postgres and Elasticsearch
- Knowledge of Cloud/New Stack technologies such a AWS
- Exposure/familiarity with REST API,
- Experience working with and troubleshooting APIs / Web-hooks, POSTman

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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