One Stop Service Executive

7 days ago

Singapore Crowne Plaza Hotels & Resorts Full time

There’s nothing complicated about dealing with business people.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The moment a guest makes an enquiry to the One Stop Service Centre, they will be in for a surprise. As a One Stop Service Executive, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**What is the Job About?**
- Manage day-to-day staffing need in Communication Centre department, plan and assign work and establish performance and development goals for team members
- Monitor team members to know every repeat guests and other VIPs to receive special attention and recognition
- Provide mentoring, coaching and regular feedback to improve team member performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure team members are properly trained on systems, security, service and quality standards
- Maintain and update all information related to Telecommunications such as equipment, PABX software and recording of telephone calls in billing system
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Oversee the overall operations of Communication Centre
- Assist superior in team member related matters such as induction programs, On-The-Job trainings, performance appraisal discussions and orientation
- Log security incidents and accidents in accordance with hotel requirements
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Ideally, you'll have a O level Certificate and at least a 2 years of relevant experience, excellent communication skills, written & oral with proficiency in English, excellent presentation skills and be competent using Microsoft office programs.

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

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