Senior Specialist, Rider Retention

**Company Description**
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

We’re looking for a highly-driven and motivated **Senior Specialist, Rider Retention** to join our growing team. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you

**Responsibilities**:

- Contribute to regional logistics projects to enhance rider retention across APAC and EU markets, with a focus on early retention & prevent churn.
- Conduct and analyse cross-functional experiments to optimise retention and minimise churn through targeted testing, while ensuring automation and cost optimisation
- Develop visualisations from large data sets to support effective decision-making within the team and across functions.
- Analyse extensive product data to understand rider behaviors, using insights to guide product direction.
- Support data-driven initiatives aimed at optimising retention and operational workflows
- Identify and address inefficiencies in logistics operations to enhance riders’ app experience which may result in churn reduction
- Collaborate with Central and local teams to ensure effective product roll outs

**Qualifications**
- 2+ years of proven experience in logistics, product operations, or similar roles within tech, mobility, or delivery industries
- Proficiency in data analysis tools such as SQL, Excel, and data visualisation platforms (e.g., Tableau, Power BI, Google Datastudio)
- Strong understanding of experimentation methodologies, including A/B testing and retention optimisation strategies
- Proven ability to interpret large, complex datasets, identify trends, and translate findings into actionable strategies
- Effective cross-functional collaboration skills, with experience working across diverse teams
- Strong problem-solving capabilities, adaptability, and a proactive approach to challenges
- Excellent communication skills, both verbal and written, with the ability to influence stakeholders
- Familiarity with internal rider communications tool and quest mechanisms is a plus

**Additional Information**
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.