Itsm Change Manager
2 days ago
Job Scope:
- Capture customer requirements
- Validate customer requirements against the services and contract
- Filter, accept and classify all RFCs
- Issue agenda for CAB meeting
- Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration
- Ensure that RFCs are adequately planned and assessed
- Evaluate and review Change activities before the change
- Ensure appropriate technical approvals are obtained
- Log and update Change records in the Change Management system
- Close change records
- Review the efficiency and effectiveness of the Change Management process
- Perform reporting on key metrics - Follow-up on Post Implementation Reviews
- Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle
- Support the authorization of changes with higher impact and risk
- Assist in the assessment and prioritisation of changes
- To assess and review all complex changes
- To review failed, unauthorized or blacked-out changes
- Delegate tasks effectively by providing clear and specific instructions and goals
- Plan, track and monitor the tasks assigned to the team members / Change Co-ordinatorsMonitor and improve team performance, providing coaching and performance management
EVO Outsourcing Solutions Pte. Ltd.
- RCB No. 202233837K
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