Senior Gcc Tech Analyst

4 days ago

Singapore CME Group Full time

**Description**

**Description**:
The Senior GCC Tech Analyst provides front-line support to customers of CME Group across all platforms and asset classes Futures & Options as well as Cash FX & Interest Rate products. In addition, this analyst provides relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Tech Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means.

**Responsibilities will include and not be limited to the following**:

- Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies.
- Field customer enquiries related to market events, connectivity, business technologies and products.
- Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.
- Evaluate and monitor market activity and order flow for efficiency and anomalous behavior.
- Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.

**Qualifications**:

- Bachelor’s or master’s degree in information systems, computer science a related field from a recognized university.
- Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv.
- Extensive customer facing experience.
- Strong analytical and problem-solving skills.
- Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing.
- Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards.

**Experience**:

- Advanced understanding and previous experience within electronic trading, production/operation support, and market analysis.
- FIX protocol/API connectivity knowledge alongside experience with trading GUI features to help with troubleshooting.
- Ability to read and understand user’s Unix logs.
- Experience with raw market data.
- Experience with Linux/Unix commands.
- Experience with a scripting language (Python/Unix).
- Experience with SQL or any database (like Oracle or KDB).
- Ability to perform order tracing, order analysis and ability to identify latency/rejections/slippage/mismatch.
- Prior customer support experience via telephone and electronic means.
- Exposure to Corvil, Wireshark and Splunk is good to have.

CME Group: Where Futures Are Made

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone’s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.

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