Technical Account Manager

**Why will you enjoy this new opportunity?**

Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you As an App Modernization Technical Account Manager (TAM), you will have the pleasure of using a combination of your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.

When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. Upon joining our App Modernization TAM team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

You will also play a key part in advocating for your customers within VMware, sharing their experience and requirements with the account teams, support, engineering and product managers, helping to draw the shape of our products and contributing your point of view for our shared success.

As an App Modernization TAM, you will have the opportunity to specialize in Tanzu technologies and solutions by developing and expanding your deep technical knowledge and skills for related VMware products. You will communicate regularly with customers and use your knowledge of their architecture to develop support plans, upgrade plans, and status reports recognizing their priorities, challenges, initiatives, and potential areas for improvement. You will use your judgment and technical expertise to identify, document, and report issues with design, reliability, and maintenance issues. You will also be able to create a long-term relationship with a small number of assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

During the first year, you will onboard into the TAM role and work with your assigned customers.
- The first thing that you will achieve is completing a well-organized 90-day onboarding plan that will be prepared for you. You will be assigned a buddy to pair with. We believe shadowing and building team partnerships provides the foundation for a safe and collaborative working environment where team members can thrive.
- You will develop deep technical knowledge and skills for a given VMware Tanzu technology area.
Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business identifying the gaps that need resolved
- You will establish a long-term relationship with your customers through partnership to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies
- You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s
Between six to twelve months from the start of your customer engagement, you will be able to present your mutual accomplishments and deliverables that we will provide to you.
- You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives.
- You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.
If not already certified, you will aim to achieve your Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)to help you achieve your goals and objectives.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

As part of the App Modernization TAM team, you will be working for a long-term period with a small number of assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware Tanzu technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.

The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following:

- Be there for your customers. Help them to build their business for success and transform from customers to part