Senior Executive Officer Ii, Customer Engagement

We are looking for a passionate and professional Senior Executive Officer to join our Customer Engagement team.

Based in Singapore and reporting into the Senior Manager, Customer Engagement, the incumbent will be required to engage stakeholders to develop and execute effective and measurable customer communications that meet business objectives of retaining existing customers, encouraging responsible gaming behaviour and diverting customers with illegal operators to Singapore Pools.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer experience or engagement, we want to talk to you.

**What You'll Do**
- You will plan, execute, and deliver assigned Customer-focused projects within scope, timeline, and budget.
- You will develop project plans, timelines, and resource allocation strategies to ensure project success.
- You will monitor project progress, identify risks, and implement mitigation strategies to address potential roadblocks.
- You will regularly communicate project status updates, milestones, and key metrics to stakeholders.
- You will collaborate with cross-functional teams to gather requirements, prioritize tasks, and drive consensus on project objectives.
- You will proactively address stakeholder concerns, resolve conflicts, and foster a collaborative project environment.
- You will influence decision-making processes by presenting data-driven insights, user feedback, and business cases to key stakeholders.
- You will write creative briefs and contribute to campaign conceptualisation.
- You will plan, manage and produce the editorial content for various communication platforms.
- You will manage the production of communications material with agencies and designers.
- You will handle editorial calendar planning.
- You will manage copywriting, editing and proof-reading.
- You will exercise internal and external communications plan approval.
- You will support cross-functional collaboration in developing and executing customer-focused projects and strategic roadmaps.
- You will attend training and support for personal development to enhance productivity

**Who You Are**
- You have Degree in Marketing, Mass Communications or equivalent.
- You have minimum 3 years of experience executing experience design or communications campaigns across print and digital platforms.
- You should have experience in vendor and stakeholder management.
- You should have strong copywriting skills in English and Mandarin in order to manage and produce content for audience in both languages.
- You are a good team player but able to work on own initiatives with minimum guidance.
- You should have strong knowledge of customer experience, gaming products and processes.
- You should be creative, results oriented, analytical, meticulous as well as a strategic thinker with a keen interest in consumer behaviour.
- You should be able to convert data to information and then to knowledge which builds understanding of customers.
- You should be able to communicate effectively, in written and verbally to management and staff.
- You should have project management and execution experience.

**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.