Channel Fulfillment Analyst

3 days ago

Singapore Apple Full time

**Summary**

Posted: 27 Aug 2024

Role Number**:200338277**

**Description**
- Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements - Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required - Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses - Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout - Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT) - Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

**Minimum Qualifications**

**Key Qualifications**
- 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
- Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
- Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
- Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
- Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management
- Experience in customs and/or regulations within Asian countries is an added advantage
- Japanese and Korean Language proficiency is an added asset (but not required)
- Knowledge/experience of working on SAP is an added advantage
- Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

**Education & Experience**

Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.

**Additional Requirements**
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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