System Administrator

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**System Administrator**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
- Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
- Perform/handle backup operations and tape management
- Perform/handle system failures and recovery procedures
- Maintain user accounts, user environments, directories and system security.
- Provide Desktop support
- Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
- Administrate Servers and IT infrastructure appliances
- Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades
- Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues
- Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
- Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved
- Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager
- Ensure timely user notification of maintenance requirements and impact on system availability

**Qualifications**:

- Must possess at least a Polytechnic Diploma in Computer Science/Studies
- 2 years Computer Operations and Networking
- Written and Spoken English
- Diploma in Computer Studies preferred.
- Microsoft Operating Systems
- Microsoft Application products such as Word, Excel, Access, Powerpoint, Visio, Project, etc.
- Basic Networking knowledge ( TCP/IP, LAN, WAN)
- Knowledge of Hotel Application Systems is a plus
- Must be able to work shift, including weekends and Public Holiday
- A team player. Able to work closely with a diverse group of colleagues.
- Good written and verbal communication skill for customer handling and system documentation.
- Innovative and creative in contributing ideas.
- Good problem solver with a positive work attitude, followup skills and ability to work independently
- Service oriented with an eye for details
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS