Retail Manager, Airport

2 weeks ago

Changi, Singapore Smarte Carte Singapore Pte Ltd Full time

**Store Operations**
- Lead a team of 30-50 staff in daily store operations across all terminals. Drive sales, ensure optimal performance, maintain a high level of customer service, security, and adherence to SOPs.
- Conduct daily store visits to audit store operational efficiency and identify opportunities for improvement.
- Establish, maintain and update all SOPs and conduct internal audits to ensure compliance and adoption of best practices.
- Handle customers inquires, feedback/complaints, and follow up with service recovery.
- Ensure operational excellence and optimization of resources.

**People**
- Develop & implement training programs. Responsible for leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handling international delivery, laundry drop-off and other assigned tasks.
- Coach and conduct assessment on TL/ CSO competency levels through training, quizzes etc.
- Plan monthly rosters and manage leave administration for all subordinates.

**Other administration duties**
- Accountable for daily sales reconciliation and preparation of weekly sales reports. Conduct spot checks on cash float in the store.
- Responsible for accurate reporting i.e., sales reconciliation, bag wrap, CDV, EOD, weekly sales, laundry sales, Goodlugg, Luggme, DHL etc, and ensure records are disseminated to CSO timely.
- Build and maintain cordial working relationships with clients and other airport business partners.
- Perform other responsibilities as delegated or stipulated by the management team.

**Job Specifications (Qualifications/Experiences)**:

- Diploma/ Degree in Business Management
- Minimum 3 years of supervisory experience in airport terminal operations preferred.
- Possess excellent interpersonal, communication and organizational skills.
- Able to work on Shift Duty.

**Desirable Attribute**:

- Leadership - Ability to steer, coach, direct, and delegate.
- Collaborative, agreeable, process driven.
- Dependable and trustworthy - Takes ownership and is willing to take on additional responsibilities.
- Influencing skills and able to handle conflicts & disagreements effectively.
- Project management, prioritize tasks and manage time effectively.

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

Work Location: In person

  • Luxury Airport Fashion Retail Associate

    5 days ago

    Changi, Singapore Lagardère Travel Retail Full time

    A leading retail company in Singapore is seeking Retail Associates for a luxury fashion outlet at Changi Airport. The role focuses on delivering exceptional customer service, maintaining high presentation standards, and managing sales transactions. Ideal candidates will have prior experience in luxury fashion retail and strong interpersonal skills. This...

  • Landside Concessions Lead: Retail Leasing

    5 days ago

    Changi, Singapore Changi Airport Group Full time

    A major airport management company in Singapore is seeking a Manager for Landside Concessions to enhance the retail and service businesses at Changi Airport. This role involves supporting retail leasing, managing tenant relationships, and executing operational improvements. Candidates should have a relevant degree and at least 5 years of experience in...

  • Retail Sales Associate

    2 weeks ago

    Changi, Singapore Shilla Travel Retail Pte Ltd Full time

    To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family. We provide excellent training and career progression opportunities. **Responsibilities**: Cashiering - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of mo To...

  • Airport Beauty Consultant: Skincare

    5 days ago

    Changi, Singapore Shilla Travel Retail Full time

    A leading retail company in Singapore is seeking a passionate Beauty Consultant to provide exceptional customer service and expertise in beauty products. This role involves engaging customers, achieving sales targets, and maintaining operational excellence at Changi Airport. The ideal candidate has a background in cosmetic sales, a proactive attitude, and is...

  • Airport Luxury Fragrance Retail Lead

    5 days ago

    Changi, Singapore Luxury Careers Pte Ltd Full time

    A leading luxury retail company is seeking an Airport Retail Supervisor in Singapore. This role involves overseeing daily operations at Changi Airport, leading the retail team, ensuring sales targets are met, and maintaining brand standards. Candidates should have 6+ years in retail, with 2 years in management. Strong leadership and analytical skills are...

  • Retail Associate

    2 weeks ago

    Changi, Singapore Focus Network Agencies (S) Pte Ltd Full time

    Description Join The Cocoa Trees Team at Changi Airport! ✨ Position : Retail AssociateLocation : Changi Airport, Singapore (Multiple Terminals)Company : Focus Network Agencies (S) PTE LTD (The Cocoa Trees) Are you a chocolate lover with a passion for customer service? Do you want to be part of Asia's leading retailer and distributor of premium chocolates...

  • RETAIL ASSOCIATE

    2 weeks ago

    Changi, Singapore Focus Network Agencies (S) Pte Ltd Full time

    Join The Cocoa Trees Team at Changi Airport!Position : Retail Associate Location : Changi Airport, Singapore (Multiple Terminals)Company : Focus Network Agencies (S) PTE LTD (The Cocoa Trees)Are you a chocolate lover with a passion for customer service? Do you want to be part of Asia's leading retailer and distributor of premium chocolates and confectionery...

  • Assistant Manager/Manager, Airport Systems, Airport Operations Technology

    2 days ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

    We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment, operation management of Airport IT solutions.The candidate shall be both a team...

  • Changi Airport Cashier

    2 weeks ago

    Changi, Singapore Shilla Travel Retail Pte Ltd Full time

    To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family. We provide excellent training and career progression opportunities. **Responsibilities**: Cashiering - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies...

  • Senior Airport Emergency Officer

    21 hours ago

    Changi, Singapore Changi Airport Group (Singapore) Pte. Ltd. Full time $1,300,000 - $1,500,000 per year

    Company description: Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG...