Retail Sales Associate

To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.

We provide excellent training and career progression opportunities.

**Responsibilities**:
Cashiering
- Complete customer transactions in a professional, timely manner and with highest level of respect
- Ensure accuracy in the collection of mo

To support Shilla’s rapid expansion in Singapore, we are recruiting for Junior Sales Associate to join our growing family.

We provide excellent training and career progression opportunity.

The Junior Sales Associate will be responsible to optimize sales of our Maison De Chronus store through sharing of product knowledge, selling skills and excellent customer service.

**Customer Service and Sales**
- Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
- Ensure that Shilla’s selling standard and service step is used in every customer interaction
- Welcome every customer and elevate customer service through sharing of solid product knowledge and expertise
- Engage and capitalize in upselling, cross selling and multiple selling for all product categories
- Drive and achieve individual sales target on a monthly basis in a teamwork environment

**Stock Management**
- Properly receive, display, and store merchandise according to company guidelines
- Completely understand and undertake the inter store transfer of merchandise according to company guidelines
- Understand the stock level of different categories and promote accordingly

**Store Maintenance**
- Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures

**Store Operations**
- Operate the POS cash register and handle various mode of payment
- Perform other duties as assigned by team leaders & superiors
- Provide customer feedback on products
- Any other duties as per assigned

**KEY REQUIREMENTS & COMPETENCIES**
- Minimum GCE ‘O’ Level with prior watch sales, travel retail background is highly desirable
- Great passion for watches and work towards to achieve sales goals
- Excellent communication and interpersonal skill
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable and good team player
- Able to perform retail operational hours which includes weekend and public holiday
- Must be comfortable to work in Changi Airportnies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
- Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
- Reduce the customer’s waiting time to a minimum
- Advise customer on GST and refund/exchange policy
- Conduct daily cash balancing and cash drops
- Update conversion rate as and when necessary
- Achieve the turnaround time for cashiering with high productivity level

Customer Service
- Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
- Ensure that Shilla’s service step is used in every customer interaction
- Respond to customer queries and complaints in a polite and courteous manner
- Maintain a well groomed appearance and project the right professional image at all times

Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
- Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls

Teamwork
- Collaborate with co-workers to accomplish sales and service goals
- Provide manager with customers’ feedback in a regular manner

**Requirements**:

- Minimum 1 year of cashiering experience in retail / hyper mart environment
- Conversant in English is a must. One other language speaking would be advantageous
- Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
- Good communication and interpersonal skill
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable and good team player
- Able to perform retail operational hours which includes weekend and public holiday
- Must be comfortable to work in Changi Airport
- Only those with legal rights to work in Singapore can apply

**Job Types**: Full-time, Permanent

Pay: $1,500.00 - $2,500.00 per month

**Benefits**:

- Dental insurance

Schedule:

- Day shift
- Early shift
- Late shift