Outlet Supervisor

7 days ago

Singapore KENZEN CENTRAL PTE. LTD. Full time

**If you love great food and coffee and enjoy working in a cafe setting, this is the place for you**:

- Oversee the daily operations of the outlet for efficient operations.
- Oversee both front and back of house operations
- Assist in training of new employees as well as the continuous training of existing staff
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Plan and assign daily workloads to team members.
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Guide and monitor work performance of all staff
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Able to perform additional duties as requested by the Management as and when required

**Job Requirements**:

- Previous supervisory experience preferred
- Ability to work in a fast-paced setting and independently
- Strong multi-tasking skills
- The physical ability to remain standing for long periods of time
- Exceptional organizational, communication, and customer service skills
- Team player
- A minimum of 2 years’ relevant experience at the supervisory level in the hospitality or F&B Industry
- Able to perform Flexi shift, and able to work on weekends and public holiday
- 6 days work week

**Benefits**:

- Staff Meal
- Birthday Voucher
- Staff Discount
- Uniform will be provided
- Sales Target Incentive

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