
Call Centre Officer
3 days ago
Responsibilities- Manage customer communications-
- Providing effective service encounters with both internal and external customers-
- Maintain discipline case management, monitor execute timely and appropriate responses and actions-
- Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM-
- Conduct, monitor and facilitate through investigations to resolution-
- Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business-
- Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards- Requirements- Diploma or equivalent certifications-
- At least 2 years of customer service working experience-
- Experience in Microsoft Office and CRM systems- GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843
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Call Centre Officer
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Call Centre Trainer
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Customer Relations Officer
19 hours ago
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Customer Care Officer
19 hours ago
Singapore SEARCH INDEX PTE. LTD. Full time**Call Centre / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Will Be Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in interactions with all customers - Ad hoc...
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Customer Relations Officer
19 hours ago
Singapore SEARCH INDEX PTE. LTD. Full time**Call Centre Exp**: - **Office Hour / 5 Days Work Week (including weekends)** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team KPI set by the management - Maintain a positive and helpful approach in interactions with all customers - Any other...
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Call Centre Manager
2 weeks ago
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