
Account Manager
6 days ago
**Nature and aim of the position**
It is a field sales position responsible to manage, gain, retain and develop a portfolio of merchants and stores, with the main objective to build partnership, and create the preconditions for the merchants to deliver the best performance in term of Customer Experience.
**Main duties and responsibilities**
- Manage and grow a portfolio of +300 merchants, focusing on store visits and trainings. HQ relations at your assigned merchants must be performed too.
- Ensure profitability in own’s portfolio
- Cross selling of Global Blue services
- Improve KPIs through frequent training and visits to stores.
- Improve merchants knowledge and expertise with all GB services to maximize performance and ensure retention
- Account & Strategy plan for TOP 50 Accounts
- Achieve Marketing and Business Intelligence Sales targets
- Suggest and propose new ideas and initiatives to management
- Identify and convert prospects into GB merchants at profitability
**Background and Education**
- Min 2-3 years’ of proven and successful sales or account management experience
- Experience from Retail and Hospitality
**Specific skills and knowledge**
- Solution provider, build partnership and ability to create trust and personal relationship
- Good consultative selling and strong analytical and negotiation skills
- Excellent networking skills
- Strong listening, verbal and written communication skills - ability to effectively and efficiently communicate complex information to all levels of the organization.
- Ability to handle confrontation well - doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
- Highly organised and able to effectively manage conflicting and competing priorities.
- Strong ability to deliver presentation and with excellent presentation skills
- High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)
- Team player
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