Customer Service Officer

2 weeks ago

Singapore Surbana Jurong Private Limited Full time

Responsibilities:
Customer Interaction:

- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, making returns, and processing exchanges.

Issue Resolution:

- Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily.
- Escalate complex issues to the appropriate department or supervisor when necessary.

Record Keeping:

- Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions.
- Document customer interactions and actions taken in the company’s CRM system.

Collaboration:

- Work closely with other departments to provide seamless customer service.

Customer Feedback:

- Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes.
- Provide suggestions to management on how to improve the overall customer experience.

Compliance:

- Adhere to company policies and procedures, as well as industry regulations and best practices.
- Ensure all customer service activities comply with legal and ethical standards.

Performance Monitoring:

- Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.

Requirements
- Minimum 3 GCE “O” Level passes and/or proficient in English.
- Require working on shift:

- 1st Shift: Runs from morning to late afternoon (9:00 AM to 6:30 PM).
- 2nd Shift: Starts from mid
- morning to early evening (10:00 AM to 7:30 PM).
- 3rd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world

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