Operations Manager, Banquet

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Operations Manager, Banquet**

**Summary of Responsibilities**:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

- Assist the department leader on managing and coordinating daily Front of the House and Heart of the House operations with right delegation
- Maintain service and function room setup standards of the premise and to ensure that they are achieved and followed by
- Perform the tasks of function room setup, dining table setting, buffet counter and refreshment setting base on each BEO’s requirement, instruction and departmental standards
- Prepare, maintain or check the preparation of service mise-en-place according to each event and are ready/sufficient for operation needs
- Check the appearance, orderliness, cleanliness and proper set-up of the function room/refreshment area and all its related areas with the function checklist, and be ready before 30 minutes of the commence of each event/coffee break
- Maintain and ensure all function rooms appearance, orderliness and cleanliness are at satisfied condition after the end of each event
- Monitor the event status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Control outsource labour supply, casual labour and overtime
- Assist the management to supervise junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfied level
- To monitor/supervise the use of equipment by casual labour and to ensure it is used in the correct manner under the relevant standard of operations and work safety guideline
- Handle event billing accordingly to BEO’s instruction and complete post function report when event ended
- Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and ensure its timeliness and accuracy of delivery and setup for all events are achieved
- Provide necessary training and guidance to F&B team/casual employees and to ensure that the highest possible standards and quality of products and services offering in the premise
- Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
- Drive consistent service and process improvement
- Ensure hygiene and food safety compliance in the premise and related areas
- Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
- Provide a level of Safety & Security for all colleagues
- Develop own knowledge and skills to grow as a business partner and leader.

**Qualifications**:

- 2 years in F&B management experience with strong background of banquet operation
- Experience in similar size/style of 5* hotel
- Diploma / degree in Hospitality Management
- Leadership / People management
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Good interpersonal skills with ability to communicate with guests and all levels of employees
- Service oriented with an eye for details
- Strong computer skills and proficient in Microsoft Office-Words & Excel
- Strong problem solving and decision making skills
- Effective conflict management skills, respecting a diverse, multi-cultural environment
- Can use sensitivity and discretion in supporting guest needs
- Leads to constantly improve the guest service experience and team performance
- Leadership skills developed - collaborative, enabling, and entrepreneurial
- Career focused, wanting to grow and develop, self-driven

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that