Sales Engineer

3 days ago

Singapore NUERA COMMUNICATIONS SINGAPORE PTE LTD Full time

Sales engineer (SE) is an experienced engineer who takes part in all sales activity in **ASEAN **and **Middle East **.

A SE is a senior position and as such requires at least 5 years of experience in the technical field of Data/ VoIP/Telephony SW and HW. The SE should have system “hands on” and engineering capabilities while understanding the overall customer requirements to be in a position to lead him/her to the best solution of both AudioCodes and partner products. The SE is in charge of all technical activities in the sales process from the opportunity phase until it is ready to be handed over to the post sale phase.

The SE is part of the region’s sales organization. It is expected that this individual is knowledgeable in all AudioCodes products. The SE is responsible for providing technical consulting to the sales force for all standard AudioCodes products and be involved actively (“hands on”) in customer support through the Pre-Sale process. During the post-sales phase, the position’s primary goal is to be the focal point for all technical issues related to a customer (technical account management) excluding the actual TechnicalServices management. Hereafter, a more detailed list of primary duties and responsibilities:

- Provide technical assistance to the sales force during (onsite) sales calls
- Provide pre-sales technical support (“Hands on capabilities”- a must)
- Provide technical support during first time installation of new products together with AudioCodes partners and End Users
- Pre-sales technical interface to the channel/partner while nurturing and d managing of technical knowledge transfer to the partners.
- Analyze the technical fit of AudioCodes’ products against the prospects’ and customers’ requirements
- Deliver customer presentations and hands-on product demonstrations, hence product setup knowledge is a requirement.
- Provide product training to customers, prospects and Sales during the pre-sales phase.
- Lead RFP’s/RFI technical responses
- Provide technical assistance to marketing for regional events (e.g. seminars, road shows etc.)
- Supervise and manage interoperability tests for systems being the interface between the customer /carrier and AUDC PM + BL
- Support CPE interoperability tests between carrier and AUDC in his region.
- Leading Proof of Concept activities in the region

**Requirements**:
Education: Engineering or university Diploma in Telecommunications, Electrical Engineering or Computer Science or similar education

Work experience: 5 years’ professional experience in a VOIP and data networking related field.

Specialized Skills and Knowledge:

- UC + PBX/IP-PBX experience (MSFT and or Cisco)
- Extensive knowledge of fixed line telecommunication systems
- Basic knowledge of LAN/WAN communication systems Hand-on capabilities
- Strong SIP protocol experience
- Knowledge of Microsoft Skype for Business - An Advantage
- Knowledge of Contact Center solutions (Genesys, ININ, Avaya or others) - An Advantage
- Knowledge of PC environment
- Willingness to travel throughout APAC

Personal capabilities:

- Understanding of the technical component in the sales process
- Team Player
- Technical leadership
- Enjoys interaction with customers and partners
- Experienced in acquiring and engaging with new customers and prospects
- Good presentation skills
- Regular travel to visit the customers and partners throughout the region

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