Customer Affairs Associate

7 days ago


Singapore Singapore Airlines Full time

Key Responsibilities:

- Assessing baggage claims and responding to customers’ concerns.
- Providing guidance and authorisation of claim amounts for cases escalated to SIA by SATS Lost and Found unit.
- Providing guidance to Overseas Baggage Units for baggage related claims.
- Contributing to Baggage related projects and digital initiatives.
- Assisting in training workshops conducted for colleagues based in overseas stations.
- Handling various administrative duties such as assignment of cases, preparation of monthly accruals and processing of payment notices for reimbursements to be made to customers.

**Requirements**:

- Diploma in any discipline.
- Proficient in the use of Microsoft Office.
- Passionate about providing good customer service.
- Good communication and interpersonal skills.
- Possess analytical skills, and enjoy investigative work.
- Able to work well both independently and as part of a team.
- Prior experience in customer service or within the airline industry will be advantageous.



  • Singapore Barrington James Full time

    An innovative and purpose-driven biotechnology, biologics company is seeking a Regulatory Affairs Associate Director to join its growing team. This role will be instrumental in shaping and executing global regulatory strategies, supporting clinical development across oncology and autoimmune programs. As a senior individual contributor, the Regulatory Affairs...


  • Singapore Barrington James Full time

    An innovative and purpose-driven biotechnology, biologics company is seeking a Regulatory Affairs Associate Director to join its growing team. This role will be instrumental in shaping and executing global regulatory strategies, supporting clinical development across oncology and autoimmune programs. As a senior individual contributor, the Regulatory Affairs...


  • Singapore Johnson & Johnson Full time

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-178593 **Contact** Piers Atkinson- **Posted** about 1 hour ago - A new entrant to Asia, this Biopharma is looking for a Regulatory Affairs Associate Director. - You will be in charge of all things regulatory in APAC where currently they don’t...


  • Singapore aidha ltd Full time

    **AIDHA** Aidha is an award-winning Singapore-registered charity. Our mission is to provide financial literacy and self - development skills to migrant domestic workers and lower income women to enable them and their families to break out of the cycle of poverty. Started initially under the auspices of UNIFEM (now UN Women), Aidha became an organisation in...


  • Singapore Gilead Sciences Full time

    For Current Gilead Employees and Contractors: At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals. **Job...


  • Singapore Chevron Full time

    The Coordinator, Eurasia Pacific Corporate Affairs - Originations is responsible for supporting the Corporate Affairs Eurasia Pacific Originations Team, including the new market origination efforts. The role will also be responsible for compliance requirements for the Corporate Affairs group, as well as administrative support for the...


  • Central Singapore Chevron Full time

    All interested applicants, please read the Data Privacy Notice The Coordinator, Eurasia Pacific Corporate Affairs - Originations is responsible for supporting the Corporate Affairs Eurasia Pacific Originations Team, including the new market origination efforts. The role will also be responsible for compliance requirements for the Corporate Affairs group,...


  • Singapore PRESTIGE BIOPHARMA LIMITED Full time

    **Job Description & Requirements** Reporting to the Regulatory Affairs Manager, you will be responsible for assisting in Regulatory Affairs activities for clinical trials and marketing authorisation. **Responsibilities** - Support regulatory assessment of submission requirements based on relevant regulations - Assist with administrative work necessary to...


  • Singapore CooperVision Full time

    **Director - Professional Affairs, APAC** **-** **SIN0378** **Description** **Scope**: The Head of Professional Affairs will lead the Professional Affairs function across CooperVision APAC. With key responsibility to develop and execute the overall CooperVision professional affairs strategy and establish Cooper Vision as a thought leader in the Vision Care...