Senior Associate, Client Service Lead

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of **Senior Associate, Client Service Lead **to join our **Wealth Solutions **team. This role is located in **Singapore - Hybrid **.

**_About BNY Pershing _**

BNY Pershing is a leading provider of clearing and custody services that is uniquely positioned to help complex financial services firms transform their businesses, drive growth, maximize efficiency, and manage risk and regulation. Wealth management and institutional firms outsource to Pershing for trading and settlement services, investment solutions, bank and brokerage custody, middle and back office support, data insights, and business consulting. Pershing brings together high-touch service, an open digital platform and the BNY enterprise to deliver a differentiated experience for every client.

In this role, you’ll make an impact in the following ways:

- Uses developed communication skills to deliver high quality service to a specialized client base in APAC
- Supporting clients in addressing operational questions or issues and ensuring requests are executed
- Applies advanced problem solving skills, judgement, and experience to analyze information
- Using knowledge of assigned clients to aid in problem-solving client inquiries and escalating non-routine or complex issues, as needed
- Participating in internal activities and initiatives designed to improve the client experience

To be successful in this role, we’re seeking the following:

- Bachelor’s degree or the equivalent combination of education and experience is required
- 4-7 years of total work experience preferred
- Financial Services experience with Institutional Broker Dealers preferred
- Experience in an operational area and/or client services preferred

At BNY, our culture speaks for itself. Here’s a few of our awards:

- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.