Senior Associate, Client Service Management

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Client Service Senior Associate focusing on the Thailand market to join our Treasury Services team. This role is located in Singapore - Hybrid.

In this role, you’ll make an impact in the following ways:

- Act as client service point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
- Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
- Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
- Drives and plans service initiatives such as Service Account Plan and Service Reviews
- Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
- Focuses on the Thailand market, but also supports multiple geographies (when required) and client accounts across South & Southeast Asia
- Coaches and mentor junior team members

To be successful in this role, we’re seeking the following:

- Bachelor’s degree or the equivalent combination of education and experience is required.
- 5 - 10 years of relevant product/financial experience in banking or client service
- Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
- Possess excellent interpersonal skills and positive attitude.
- Strong analytics skills and detail-oriented

At BNY, our culture speaks for itself. Here’s a few of our awards:

- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.