People Services Senior Advisor

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.

We are hiring immediately a People Services Senior Advisor in Singapore.

The People Services Senior Advisor supports the day-to-day queries that are raised with the regional People Services team as well as providing guidance, support and coaching to line managers on foundation to intermediate cases, helping to develop the managers capability and skills to manage and resolve people queries and issues themselves.

As the People Services Senior Advisor, you will work with the broader People Services team to ensure the effective delivery of people related services, support and solutions. You will help identify themes and hot spots and suggest solutions that may be implemented leading to a more efficient and enhanced colleague experience. You will provide expertise on a range of activities from day-to-day management to intermediate people issues. You will act as a mentor and/or an escalation point to People Services Advisors, providing support and guidance on cases or, where necessary, taking ownership of a case based on the complexity of the issues that need to be resolved. In addition, this role collaborates closely with People Service Partners to support project work.

**Responsibilities**:

- Owns and is accountable for the prompt and correct delivery of all people administration activity and transactional processes across agreed business areas / region, focusing on the colleague experience.
- Contribute towards ensuring local HR compliance is adhered to from a legal point of view, ensuring all paperwork (including contracts of employment, pre-employment screening) are reviewed and updated in line with legislation changes.
- Provides advice and guidance across the full spectrum of people related issues, particularly discipline, grievance, capability/performance management and absence, and escalates complex, risky, or sensitive cases to relevant specialists and People Services Partners.
- Proactively coaches' managers and colleagues to use Workday, adopt processes/practices, use policies and guidance materials.
- Produce reports as needed, alongside statistics and data to support people team processes & events e.g., engagement survey/performance review completion rates, holiday balances etc, ensuring reports are provided in accordance with data privacy.
- Supports project work led by People Service Partners/People Business Partners, Centres of Excellence and other projects to continuously improve the delivery of people services.

Key performance indicators
- Individual service performance measured by the global People Services service level agreements and key performance indicators.
- Review monthly with People Services Regional Lead to demonstrate progress, highlight ‘hot spots’ and enable continuous improvement discussions.
- The experience of a manager or colleague in solving their issue (speed, simplicity, accuracy).
- Supporting the continuous improvement programme to improve manager and colleague experience, operational efficiency or compliance.

Location: Co-located with some of the regional team, hybrid working, office 2/3 days per week.

What we’re looking for
- Bachelor Degree in HR/similar field or able to show a proven record of knowledge and know how.
- Excellent service orientation with the ability to build strong relationships with regional teams, HR and business stakeholders, with evidence of working across geographical and cultural differences.
- Established experience in dealing with transactional elements of HR, including the full employee lifecycle.
- Demonstrated experience in managing employee relations, investigations, and conflict resolution.
- Well-organised and efficient; able to manage own workload, and to plan and manage tasks to ensure that deadlines and SLAs (Service Level Agreements) are met under pressure, even when things change.
- Is commercially minded, able to show the fiscal impact of decisions Fluent English required and business fluent in another relevant language would be advantageous.
-
LI - #HM1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.