Bank Client Services

3 days ago

Singapore GMP Group Full time

**Responsibilities**:

- Main liaison for Singapore and Hong Kong clients pertaining the eBanking system, usage and enquiries.
- Provide exceptional service for the private banking clients at the eBanking Service Desk
- Manage, log and closely follow up on all the client’s requests and enquiries that were escalated
- Provide Subject Matter Expert knowledge for a specific focus area e.g. Authentication, Trading, Payments etc.
- Ensure all processes are conducted in accordance to compliance with relevant regulations and internal policies.
- Support any ad-hoc tasks / requests as assigned from time to time.
- Provide support as a team also for Hong Kong Public Holidays.

**Requirements**:

- Degree with at least 3 years of banking working experience
- Prior experience in client service or call centre has added advantage
- Good understanding of Banking and financial products
- Willing to work in Changi Business Park (Hybrid working arrangement)

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359

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