Product Specialist

**Company Profile**:
The FENICS Solutions group, a division of BGC Partners, has more than 30 years’ experience of providing intuitive price discovery, risk management and workflow solutions to currency derivative markets. The award winning platform, KACE Pro (formerly FENICS), is licensed for use at over 350 client sites worldwide with FENICS offices operating out of London, New York, Singapore, Hong Kong, Shanghai and Tokyo.

BGC Partners is a leading provider of wholesale brokerage, clearing services, electronic execution and trading support products, providing services to institutional clients for a range of fixed income, equity, commodity and financial products.

**Role Overview**:
The FENICS Client Services team is responsible for providing clients with technical assistance, functional advice and problem resolution with respect to the various KACE products. In addition the team provide support for the FENICS Market Data products. Client interaction is undertaken in a highly consultative manner working alongside the KACE Account Management team and Sales teams to ensure the client receives an excellent level of service.

The role of the Product Specialist includes support to existing clients as well as assisting prospective client trials, new client implementations, new product rollouts and testing of both core and customised developments. The Product Specialist will be required to visit clients in the EMEA region once a good level of product knowledge has been reached.

**Core Responsibilities**:

- Providing technical support and consultation - resolving client issues, capturing underlying business implications of client queries and help feed this information into FENICS product development cycle.
- Assisting clients with queries related to their Profit and Loss and Position Management, analysing and explaining risk parameters and results.
- Documenting client contact regarding queries and assistance provided.
- Supporting client use of FX derivatives trading functionality, technical set up and system configuration as well as liaising between clients and trading partners with respects to connectivity queries.
- Assisting with workflow testing of bespoke solutions developed by FENICS for clients.
- Understanding business reasons for client product enhancements requests, clarifying required functionality, triage of priority for development team and testing of end functionality developed via this process.
- Coordinating Installation & Implementation for core product for new clients
- Producing FENICS documentation
- Creating use cases and/or acceptance tests to clarify and supplement the functional requirements of the specifications.
- Assisting with Business Analyst duties when enough product knowledge and experience has been acknowledged.
- Performing Business Level testing
- Liaising between the various interested parties (Client, Account management, Development teams) to interpret/clarify requirements as necessary to facilitate the successful development and delivery of the bespoke projects.

**Required Knowledge and Skills**:

- University Degree educated with experience in a client facing role preferable.
- Understanding of the FX Options market and FX derivative trading strategies.
- Appreciation of front office systems, architecture & platforms.
- Strong analytical ability and displays logical approach to troubleshooting.
- Proficiency with Microsoft Excel.
- Ability to write technical / methodical instructions or user guides for external facing clients
- Ability to speak knowledgeably to active market participants.
- Must be able to quickly gain a holistic and detailed understanding of the client, their products and their business.
- Strong organisation skills; able to prioritise effectively both internal and external clients and drive projects through to completion
- High level of self motivation and initiative with ability to work independently
- Team player and excellent inter-departmental communicator.

**Useful Knowledge and skills**
- Experience with VBA, XML, FIX protocol and SQL
- Understanding Financial Mathematics or Statistics
- Second language: Mandarin (and/or Japanese)