Field Technical Spt Cons I
5 days ago
**_ Responsibilities:
- **
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.
**_ Education and Experience Required:
- **
- Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
**_ Knowledge and Skills:
- **
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
- Conceptual understanding of IT environments.
-
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