Administrative Lead

illum.e is an MOE-registered tuition centre offering high-quality, results-proven IP English and Language Arts Tuition, Humanities Tuition for Primary and Secondary Schools, and GP Tuition for Junior College in online and/or physical lesson modes. We are regarded by our cherished students and parents as the top General Paper and English enrichment centre in Singapore.

**Employee Branding Statement
We are pleased to have you onboard the most student-centric company in the world.

Illum.e is not only a safe space of growth for our students, but also for our staff. In order for us to deliver experiences of the highest quality, we strive to provide our staff work experiences of the highest quality.

At illum.e, we believe that every staff is a leader, and in building a long-term, multi-generational education company, we value and respect our staff in being change-makers who make a difference in their own right.

We also believe in equitable rewards - employees who treat the company like their own, will have their own futures and stakes in the company.

**Company Overview**

Every student has that ‘a-ha’ learning moment, where he or she gets it, and sees the connections between what is taught, and what they now know.

It is seeing these ‘a-ha’, ‘eureka’ moments and epiphanies, and witnessing our students’ eyes light up in understanding that illum.e was born.

illum.e believes in how every child can learn, and seeks to enable every student to achieve his or her highest potential by embedding mini-successes and 'a-ha's in every segment of the lessons designed.

**Mission**

To be the most student-centric education company in the world, where students can find a safe space of growth and lessons of the highest quality so that they can be illuminated and inspired to achieve their greatest.

**Vision**

To end student and parent powerlessness by providing world-leading, impactful and illuminating English, General Paper and Humanities education with illum.e’s unique curriculum approach and pedagogy.

**Core Values**

I - Innovation in Education

L - Learner-Centric Approach

L - Leadership in Excellence

U - Unwavering integrity and Trust

M - Motivation, Meaningful Impact

E - Excellence through Satisfaction

**Company Culture**

1) Collaborative - Our staff work and discuss in non-hierarchical, high-buzz collaborative teams with one another to achieve our key objectives.

2) Empowering - We believe in giving you a safe space to help you shine, with professional development, and opportunities to make a name for yourself in the industry and more.

3) Driven - As a fast-growing company, we outvalue all our competitors in quality of service, curriculum and overall experience. This is only possible because of the conscientious diligence and aspirational beliefs of our team who work hard and smart.

**Administrative Lead**

**Role Overview**:
The Administrative Lead at illum.e serves as a strategic linchpin in the organisation. Tasked with streamlining internal operations and identifying gaps in processes, the Administrative Manager is pivotal to the company's continued growth and efficiency. This role requires a dynamic individual with the ability to oversee various aspects of the business, from personnel management to process engineering.

**Key Responsibilities**:
**Strategic Planning & Support**:

- Assist in the development and implementation of strategic initiatives in line with the company's mission and vision.
- Provide administrative support and planning to the executive team, facilitating effective decision-making from the lenses of the administrative team.

**Process Improvement**:

- Continuously evaluate internal processes and identify gaps, inefficiencies, or areas for improvement.
- Develop and implement streamlined workflows and procedures, adopting a mindset of growth and forward thinking. This will facilitate the future trajectory of the company.

**Team Coordination & Management**:

- Oversee and manage the administrative staff, ensuring tasks are aligned with organisational goals.
- Ensure customer service policies are implemented and adhered to, promoting the company's commitment to top-notch service.
- Coordinate cross-departmental projects, ensuring alignment and effective communication.
- Lead and guide administrative staff to improve their work-related skill sets.
- Foster an open communication environment, disseminating important updates and information within the company.

**Financial / Logistics Oversight**:

- Assist in budgeting and financial planning, ensuring that resources are allocated efficiently.
- Monitor operational aspects, manpower and logistics, such as water supplies, teacher deployment, holiday class deployment, cleaner staff, etc. to ensure the centres run smoothly.
- Oversee relationships with vendors and external partners relevant in your jobscope.

**Reporting & Analytics**:

- Provide quarterly findings and reports on illum.e’s operational performance, with