Senior Service Engineer

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Natalie Lim, Marketing Manager, MooVita
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Xin Yi, HR Executive
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Senior Service Engineer

The Senior AV Service Engineer is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of autonomous vehicles.

**Responsibilities**:
Level 1 Troubleshooting and Technical Support:

- Provide on-site Level 1 troubleshooting support (when activated) and debugging for technical issues encountered. Work with Level 2 support to identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions.
- Collaborate with specialized teams or senior engineers to escalate complex issues beyond Level 1 for further analysis and resolution.
- Offer comprehensive customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction.

Data Collection and Analysis:

- Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms
- Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance

Maintenance Coordination:

- Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety.
- Develop maintenance schedules, ensuring adherence to protocols and manufacturer’s guidelines for regular inspections, software updates, and component replacements.

Documentation and Reporting:

- Maintain meticulous records of Level 1 troubleshooting procedures, data collection findings, and maintenance activities performed on the buses.
- Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis.

Operational Coordination:

- Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet.
- Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements.
- Propose and implement improvements to enhance operational efficiency, reliability, and customer satisfaction.

Any other additional duties not listed above but deemed appropriate for product and operations support by project basis.

**Requirements**:

- Minimally a Diploma in relevant Engineering field with equivalent work experience, with a focus on mechatronics preferred
- 3-5 years of hands-on experience in service engineering, technical support and/or operations coordination. Prior experience related to Class 3 and 4 vehicles will be an advantage
- Familiarity with Linux (Ubuntu) environment
- Good understanding of Class 4 autonomous buses equipped with SAE Level 4 autonomy, including sensor technology, control systems, and software
- Proficiency in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment
- Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders
- Dedication to meticulous documentation and reporting practices
- A Class 3/4 driving license will be an added advantage