(Senior) Manager, Ncis

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About Department and Purpose of the Position**

The incumbent will be positioned in National University Cancer Institute, Singapore (NCIS) to provide professional advisory services on stem cell transplation and cell therapy.

**Key Responsibilities**

Responsibilities and Duties
- General Operations & Administration
- Work directly and closely with the Lead Project Team and all members of the project team.
- Provide overall management of the administrative to the said Programme, overseeing the scheduling of meetings, meeting datelines, and meeting documentations.
- Supervisory role to the administrative executives within the team (if any)
- Oversee the arrangement and setting up of meetings, documentation of meetings.
- Joint Collaborative Care Programme Management:

- Oversee all administrative functions for the Joint Collaborative Care Programme, including scheduling, documentation, and meeting management.
- Collaborate with the Project Lead and Project team to develop and implement Collaborative Joint Healthcare Services with external partners for various diseases.
- Work with NCIS and external stakeholders to establish patient care pathways.
- Autologous Stem Cell Transplant Programme Development:

- Assist the Project Lead in planning, setting up, and launching the Autologous Stem Cell Transplant Programme at the external party’s site.
- Assist the Project Lead in providing guidance in MRHP’s developing and implementing Standard Operating Procedures (SOPs) for the programme.
- Assist the Project Lead to develop the Quality Management system.
- Work with the NCIS team to develop training and education for the external party.
- Work with the Project Lead in the capacity as an advisory role for design and build of a stem cell laboratory for the external party.
- Assist with operational setup, certification, and accreditation of the laboratory.
- Quality & Customer Service:

- Partner with the Project Lead to ensure the highest quality standards and achieve customer satisfaction targets.
- Continuously improve service levels and implement strategies to meet programme goals.
- Business Management:

- Develop and execute business plans in conjunction with the Project Lead to achieve program objectives.
- Participate in annual financial budgeting and reviews.
- Explore and implement new service opportunities.
- Manage procurement and logistics for the program.
- Staff Management:

- Lead the recruitment and retention process of administrative executive
- Provide oversight and development of administrative executive so that they possess appropriate skills and knowledge to carry out their job.
- Communication:

- Maintain clear and timely communication between staff, leadership, and external parties.
- Escalate issues and implement solutions effectively.
- Participate in assigned committees and tasks as assigned by Reporting Officer

**Key Requirements**
- Bachelor's degree from a recognized institution
- Minimum 8 years of experience in a healthcare setting.
- Proven experience in program management, preferably in stem cell therapy or a related field.
- Strong understanding of regulatory compliance and accreditation processes for stem cell laboratories.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Highly motivated, results-oriented, and with a strong service-oriented approach.
- Team player with the ability to build and maintain positive relationships.

**Closing & Applications**

When you join NUH, you become part of a dynamic and collaborative e