Support Analyst

1 week ago

Singapore ISC Full time

**About Company**

**Responsibilities**
- Communicate proactively and professionally with stakeholders and partners
- Identify opportunities for improvement and act on them
- Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
- Work proficiently with mínimal daily guidance
- Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

**Responsibilities**
- Understand the scope of work of all projects (what is included vs what is not) and keep the team within scope
- Create relationships with clients and engage with them to understand project needs and deliverables
- Develop timelines and ensure the team adheres to completion of the project
- Plan & control costs so the project is completed within the approved budget; includes resource planning & cost budgeting
- Work with the Account Director, or other senior staff, to ensure the project meets the needs for which it was executed
- Organize and manage processes for the project team; ensuring all team members have the information they need to complete tasks
- Learn to identify, analyze, and properly respond to project risks & see opportunities; know when to involve senior leadership
- With input from Account Director, or other senior staff, acquire products or services from external sources; manage contracts; buyer/vendor relationships
- Work effectively and collaboratively within a team. Understand when to pull in talent and leadership and how to hear, consider, and adapt to inputs
- With input from Account Director, or other senior staff, define new project scopes and what is needed to execute and complete project scope; set objectives, develop a plan to achieve goals, and see the big picture
- Oversee the progress and performance of all aspects of projects; adapting the plan as needed, leveraging team talent, adherence to the budget and all client reporting requirement
- Effectively communicate with team members and utilize skills to ensure excellence of execution for clients

**Requirements**:

- Strong analytical, organizational, and critical thinking skills
- Strong communication skills, willingness to jump in, to listen carefully, and to align with team and company goals
- Must be detail-oriented
- High level of professionalism

**Qualifications**
- Hands-on experience with one or more of the following Fusion modules: Oracle Management, Inventory Management, Cost Management, Shipping, Supply Chain Finance Orchestration, Global Trade Management
- Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
- Professional fluency in English required

**Benefits**
- Competitive salary + performance bonus
- Unlimited paid leave
- Employer-paid healthcare for employees (medical, dental, vision)
- 401(k) plan with match up to 4%
- 100% paid parental leave up to 16 weeks
- Up to $125 monthly Learning & development allowance
- Up to $100 monthly Health & Wellness stipend
- Employee referral program
- 12 paid holidays annually
- Free meals and snacks onsite (unless working remotely)

Schedule:

- Monday to Friday

**Experience**:

- Oracle SCM: 1 year (required)

  • 2nd Line Support Analyst

    7 days ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Support Analyst

    5 days ago

    Singapore Shell Infotech Full time

    **Support Analyst**: **Requirement Title**: Support Analyst **Function**: Java Technologies **No of position**: 1 **Experience: **3.00 - 12.00 (years) **Availability: **Short Period **Location: **Singapore **Status: **Open **Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2) Having...

  • Apac Cybersecurity Analyst

    2 days ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence, and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • IT Support Analyst

    7 days ago

    Singapore Spearing Executive Search Full time $4,000 - $8,000 per year

    Job DescriptionWe are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues.As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation, configuration...

  • Trading Support Analyst

    2 days ago

    Singapore ONYX SG PTE. LTD. Full time

    **JOB DESCRIPTION** An MNC in Oil & Gas industry is currently looking for a Trading Support Analyst to join their expanding team. The Trading Support Analyst will be responsible in supporting Traders in their trading activities by doing analysis, market research, monitoring and managing reports, performing due diligence/KYC, and onboarding clients. While...

  • Technical Support Analyst

    7 days ago

    Singapore Clarivate Full time

    We are looking for a Technical Support Analyst to join our global team of Support Analysts in Singapore. This is an amazing opportunity to work on Rosetta, an end-to-end digital asset management and preservation solution for libraries, archives, museums and other institutions. Rosetta enables the safe and secure collection, management, and delivery of all...

  • Technical Support Analyst

    2 weeks ago

    Singapore Titansoft Pte Ltd Full time

    About Us We are seeking a Technical Support Analyst to join our team. Our Technical Support Analysts are the experts who solve problems faced by our end-users. They provide a single point of contact for end users to report problems and work closely with team members to resolve reported issues. Job Description Assist in product support for end users...

  • Application Support Analyst

    2 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Application Support Analyst (MNC /High Bonus/ WFH Hybrid) - Basic salary + High Bonus + Attractive Benefits (depends on experience) - Permanent Role Not Specified

  • Software Support Analyst

    4 days ago

    Singapore Altus Group Full time

    Job Category: Opportunity Awaits at Altus Group! Altus Analytics The Opportunity Where are you now? You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration. What can your career path look like? Joining us now as a...

  • Application Support Analyst

    1 week ago

    Singapore Trafigura Full time

    Main Purpose: - Providing second line support for user issues - Ensuring production systems are fully operational - Responding to user queries in a timely manner and providing advice on the use of the systems - Raising issues requiring developer/analyst input as appropriate within internal IT teams - Bringing everyone from different teams into a call to...