Change Control Specialist
7 days ago
**Responsibilities**:
- Primary point of contact for Consumer Banking Group Technology with Enterprise IT Change team to manage day-to-day change requests.
- Work closely with internal platform team, infrastructure teams, other internal technology teams and Outsourced Service Providers/Vendors to manage the enterprise IT Change Management process for CBGT.
- Ensure all change requests are properly documented, reviewed and approved in accordance to the enterprise IT Change Management process.
- Acting as an escalation focal point for all stakeholders involved in the change management process for CBGT.
- Investigate non-conformance to the process and recommend remediation action plan.
- Identify and collect measurements to improve process effectiveness and efficiency.
- Reduction in disruptions to services, defects and re-work caused by inaccurate specification or poor or incomplete impact analysis.
- Reduction in unauthorized, backlog, unscheduled, emergency, reversed/failed Changes.
- Reduction in number of incidents attributed to Changes.
- Variation against Change estimates.
- Review Application Deployment Readiness prior to implementation in production environment.
**Requirements**:
- Bachelor’s Degree in information technology, Information Systems or Computer Science preferred with minimum 7 years working experience.
- Experience in Risk Management is advantageous.
- Certification in ITIL is preferred.
- Strong organizational, prioritization and root cause analysis skills.
- Good team player and strong interpersonal skills.
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