1st & 2nd Line Support Engineer

3 days ago

Singapore EA Gibson Shipbrokers Full time

**About the Company**:
Around the world, the Gibson name represents excellence within the shipbroking industry. Proud of our 128-year heritage we have continued to grow, adapting to the many changes that influence our global markets. Our pro-active and professional team are continuously driving the company forward ensuring we remain a market leader.

With established offices across London, Houston, Hong Kong, Mumbai and Singapore we offer our clients a highly professional platform of global shipping solutions. Providing support to clients operating in the Tanker, Dry Cargo, Offshore, Gas and Sale & Purchase markets, we are able to draw on our industry experience to deliver world-class services.

Gibson Shipbrokers is the first UK shipbroker to become a fully independent, employee-owned company, run on behalf of, and for the benefit of all worldwide employees of the company. We have an unrivalled team ethos and are dedicated to providing a working environment which gives employees autonomy to do their best work, respects of families and personal lives, and seeks to be fair in all we do.

**Summary of Job Role**:
We have a fantastic new job opportunity on a busy Helpdesk for a 1st & 2nd Line Support Engineer that has excellent troubleshooting, customer service and communication skills.

Working as a standalone 1st & 2nd Line Support Engineer, you will support local users in Singapore on-site and also liaise with remote or overseas staff, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician or IT Manager who are based in London.

As the 1st & 2nd Line Support Engineer you will also get involved on-site problem solving, PC or laptop installations, moves, and changes. Project management is expected regarding automate things for users which will involve liaising with the users, project planning and time. Projects range from PC installs or upgrades through to installation of comms links, networking, server cabinets, PCs and servers.

**Key Tasks & Responsibilities**:

- Meeting with the IT manager to discuss system needs.
- Designing and installing computer hardware configurations.
- Installing software and networking systems.
- Troubleshooting network and software issues.
- Installing high-level software security systems.
- Training staff on newly installed hardware and software systems.
- Fixing hardware, software, and networking issues.
- Responding to general IT requests.
- Ensuring security software is kept up to date.
- Filing monthly reports for the IT Manager.
- Respond to queries either in person over the phone and remotely.
- Maintain daily checks on all necessary systems

**1st & 2nd Line Support Engineer Requirements**:

- Bachelor's degree in computer science or a similar field.
- Extensive knowledge of computer hardware systems.
- Familiarity with general OS systems, Enterprise, programming languages, and Office software.
- Knowledge of LAN and wireless networks.
- Ability to project manage.
- Good communication skills.
- Ability to troubleshoot complex software and hardware issues.
- Knowledge of database and networking security systems.

A wide range of skills make up the Company's offering, with the main ones are listed below:

- Microsoft operating systems (desktop and server)
- Microsoft Exchange
- Microsoft SQL Server + Running SQL Queries
- Anti-virus
- ADSL, routers
- Wireless networking

  • Senior Automation Engineer

    6 days ago

    Singapore Pfizer Full time

    Description Join to apply for the Senior Automation Engineer - AMPS role at Pfizer Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore. Overview Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or...

  • Associate, First Line Business Compliance

    2 weeks ago

    Singapore MUFG BANK, LTD. Singapore Branch Full time

    Key Responsibilities This position encompasses the following duties: - Conduct periodic business compliance monitoring and checks, and follow-up on findings and potential risks identified. - Coordinate compliance projects and implement compliance initiatives/program. - Participate in developing and roll-out of 1st line Compliance P&P. - Coordinate and...

  • Associate, First Line Business Compliance

    2 weeks ago

    Singapore MUFG Bank, Ltd., Singapore Office Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • IT Support Engineer

    2 weeks ago

    Singapore ITCAN Pte Ltd Full time

    Responsible for 1st & 2nd level troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops. - Desktop Support through remote access Coordination with clients and customer regarding their problems - Installation, support and troubleshooting of software, hardware, and peripheral device - Monitoring. Troubleshoot. Windows...

  • Hiring for Desktop Support Engineer-level-2

    3 days ago

    Singapore PATH INFOTECH PTE. LTD. Full time

    At least 2 years of working experience in IT helpdesk providing 1st level and 2nd level end user desktop support. 2. Strong experience in End user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory. 3. Good to have networking, storage and some database administration experience. 4. Able to work on a rotating...

  • Service Desk Analyst

    6 days ago

    Singapore ALLEN OVERY SHEARMAN STERLING LLP Full time

    Department purpose The Global Service Desk provides A&O Shearman with a 24x7x365 IT support coverage, with teams present at both Singapore and Belfast (UK) locations. Calls can come from anywhere in the world and the Service Desk Staff are key in providing an effective and professional IT support service to the firm’s staff and clients. Regularly...

  • 2nd Engineer

    4 days ago

    Singapore SUBSEA 7 Full time $80,000 - $120,000 per year

    We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy.At Subsea7, we are looking for people who think differently. We want people who can...

  • Assistant Desktop Support Engineer

    2 weeks ago

    Singapore ITCAN Pte Ltd Full time

    Responsible for 1st & 2nd level troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops. - Desktop Support through remote access Coordination with clients and customer regarding their problems - Installation, support and troubleshooting of software, hardware, and peripheral device - Monitoring. Troubleshoot. Windows...

  • Chef (2nd Bbq) (172644)

    3 days ago

    Singapore Shangri-La Hotels Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great...

  • Senior Technical Support Engineer

    6 days ago

    Singapore ASMPT Full time

    Role: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...