Benefit Operation Analyst

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About The Team
The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

**Responsibilities**:
1. Responsible for implementation of end-to-end process of benefit operation of APAC region and work with country benefit analysts on day to day operational matters for benefit programs including but not limited to addressing benefit-related questions from employees, conducting employee surveys on benefits, etc.;
2. Support benefit lead to design a clear APAC benefit operation framework and administer benefit process design, stakeholders communications, enquiries, etc.;
3. Partner with HRBP, HR Life Cycle and C&B team to work on compensation and benefits projects or programs and to deliver training and benefit programs on benefit updates, to enhance benefits awareness among HR professionals and employees in each country about any changes to the benefits and related tax cost;
4. Identify process opportunities and potential solution ideas and partner with cross-functions on benefit systems and processes. Collaborate with the country benefit analysts to roll out new benefit initiatives, facilitates and manages employee benefit vendor relationships, including employee benefits broker, health plan providers and other providers;
5. Responsible for accurate, on time, benefits data delivery, collection to ensure benefits execution and support payroll team leads in benefits payroll reporting (benefit calculation and taxation) for countries in the APAC region.
Minimum Qualifications
1. 5 years of working experience in benefits operations.
2. With solid knowledge of end-to-end benefit/ insurance enrolment processes including reporting to authorities;
3. Experienced in end-to-end benefit/ insurance renewal processes;
4. With knowledge of employment laws and regulations across APAC;
5. Possesses hands on, strong functional knowledge and experience of handling Provident Fund, Private Medical Insurance and other related benefit schemes or programs;
Preferred Qualifications
1. Excellent planning and organizational skills with attention to details and ability to work to tight deadlines;
2. Possesses analytical skills with ability to compile data, assess trends, and identify opportunities with respect to both benefit plan design and processes;
3. Strong presentation and communication skills in both written and verbal;
4. Mutitasker and able to work independently in a fast-paced start up environment;
5. With proven vendor management skill.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.