Benefit Operations Analyst

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

About the Team

**Responsibilities**:

- Responsible for supporting end-to-end process of benefit operation of APAC region and working with local country benefit leads on day to day operational matters for benefit programs, including but not limited to addressing benefit-related questions from employees, conducting employee surveys on benefits, etc.
- Support in benefit process design, stakeholders communications, enquiries, etc.
- Prepares benefit reports and statistical information for tax reporting/benefit projects.
- Responsible for accurate, on time, benefits data delivery, collection to ensure benefits execution and support payroll team leads in benefits payroll reporting (benefit calculation and taxation) for countries in the APAC region.
- Provide support to the team on rolling out new benefit initiatives.
- Facilitates and manages employee benefit vendor relationships, including employee benefits broker, health plan providers and other providers.
- Assist in delivering training and benefit programs on benefit updates, enhance benefits awareness among HR professionals and employees in each country about any changes to the benefits and related tax costs.
- Consolidation of feedback from vendors on monthly basis with respective stakeholders and perform review against agreed SLA / KPI to highlight any potential missed SLA / KPI to Procurement team.
- Partner with finance teams to prepare and process benefits billing to ensure accurate recording and timely payment.
- Tertiary degree and at least 1+ years of working experience in the same portfolio for a sizeable company.
- Basic knowledge of employment laws and regulations across APAC.
- Possesses hands on, functional knowledge and experience of handling Private Medical Insurance, Medical Checkup and other related benefit schemes or programs.
- With solid knowledge of end-to-end benefit/insurance enrolment processes including reporting to local authorities.
- Possesses analytical skills with ability to compile data, assess trends, and identify opportunities with respect to both benefit plan design and processes.
- Strong presentation and communication skills in both written and verbal.
- Self-starter who is able to work independently with excellent organization and prioritization skills.
- Mutitasker and able to work independently in a dynamic fast-paced start-up environment.
- Ability to work under pressure with conflicting demands, and be comfortable with ambiguity.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.