Operational Excellence Associate/assistant Manager

3 days ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**About the Team**:
- Develop a deep understanding of each mile of the operations to identify opportunities for improvement in our logistics operations and supply chain processes
- Conduct root cause analyses and evaluate tradeoffs between using advanced data analytics tools (SQL, Python, R, etc.)
- Develop standard operating procedures (SOPs) that are practical and effective, and track their implementation to ensure compliance and sustained improvement
- Lead cross-functional teams to develop and implement projects to optimise processes, reduce waste, and increase efficiency in each mile of the operations
- Collaborate closely with local counterparts in each market to gain a deep understanding of their unique business challenges, scaling factors, and operational constraints
- Develop and maintain key performance indicators (KPIs) to track progress and ensure that improvements are sustained over time
- Communicate ideas and key findings in a logical and structured manner to senior management and other stakeholders

**Requirements**:

- Strong analytical and problem-solving skills; experience with SQL, Python or any analytical tools is helpful
- Passionate about deep-diving into problems and driving changes in a fast-paced environment
- Keen learning attitude, not afraid of trying and implementing ground changes
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
- Willingness to travel as this is a regional role
- Good project management skills, including the ability to manage multiple projects simultaneously

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