Sorting Operational Excellence Associate/assistant

2 days ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

**About the Team**:
- Lead and optimise sorting operations across the region, including both manual and automatic sorting processes
- Develop a deep understanding of each sorting process to identify areas for improvement and implement changes to increase efficiency, reduce waste, and optimise costs
- Work with large datasets to conduct root cause analyses and evaluate tradeoffs between using advanced data analytics tools (SQL, Python, R, etc.)
- Develop and maintain standard operating procedures (SOPs) that are practical and effective, and track their implementation to ensure compliance and sustained improvement
- Lead cross-functional teams to develop and implement projects
- Work closely with local counterparts in each market to understand their business problems, scaling factors, and boundary conditions
- Develop and maintain key performance indicators (KPIs) to track progress and ensure that improvements are sustained over time
- Communicate ideas and key findings in a logical and structured manner to senior management and other stakeholders
- Manage and train the sorting operations team to ensure adherence to SOPs and efficient use of resources
- Stay up-to-date with new sorting technologies and industry best practices, and identify opportunities for their implementation

**Requirements**:

- Bachelor's degree in STEM or other related fields with analytical components
- At least 5 years of experience in logistics and/or sorting operations, with a deep understanding of both manual and automatic sorting processes
- Strong analytical and problem-solving skills, with the ability to find insights using data and make good judgement
- Passionate about deep-diving into problems and driving changes in a fast-paced environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
- Good project management skills, including the ability to manage multiple projects simultaneously
- Willingness to work on the ground to drive implementation of changes and improvements
- Some travel is required as this is a regional role

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