Desktop Engineer
1 day ago
**Location**
Singapore, Central Singapore
**Job Type**
Full Time
**Salary**
$2,800 - $4,500 Per Month
**Date Posted**
2 hours ago
Additional Details
**Job ID**
4356
**Job Views**
1
Roles & Responsibilities
- Minimum six (6) years of Desktop Support, ICT End User Computing or
- Service Desk Agent experience with networking and system administration experience as well as exposure in project management in ICT projects
- Possess expert-level troubleshooting skills and analysis methods for the purpose of providing expert advice and assisting Level 1 and Level 2 Desktop
- Support Engineers to resolve escalated issues
- Possess strong and proven experience in designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem
- Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
- Possess at least one (1) of the following certification or educational qualification:
**Microsoft Certified Solution Expert (MCSE) in one or more of the following**:
- Desktop Infrastructure, Server Infrastructure, Communication -or equivalent;
- Microsoft Certified Systems Administrator (MCSA) or equivalent;
- Microsoft Certified Masters (MCM) or Microsoft Certified Architect (MCA) or equivalent;
- Cisco Certified Network Associate (CCNA) or Cisco Certified Internetwork Expert (CCIE) or equivalent;
- Be technically competent and able to articulate clearly to senior members of staff and faculty (VIPs)
**Support Scope**
- Below mentioned are the minimum guidelines, but not limited to, on the type of supported scope and may increase over a period of time.
- Trouble-shooting and problem resolution
- Administration and Configuration
- End User Device Hardening and Lockdown
- Re-imaging
- Moving PCs and Devices within same premises
- NAC related issue
- Guide users on data backup and transfer
- End User Device Hardening and Lockdown
- Deployment of EUCD devices
EA Licence No.:18S9405 / EA Reg. No.:R1330864Tags
desktop
engineer
level
1
and
level
2
support
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