Cleaning Operations Manager

7 days ago

Singapore PERRY MAINTENANCE Full time

Liaises with clients, manages budgets, and prepares reports on cleaning performance, standards of cleanliness, and client satisfaction while leading a team of cleaning staff.
- Responsible for scheduling, training, and managing staff, as well as ensuring compliance with health and safety regulations.
- Supervises and manages cleaning staff, including assigning tasks, scheduling shifts, and providing training and guidance.
- Recruits, onboards, and trains new staff, ensuring the team has the necessary skills and knowledge to perform their duties effectively.
- Conducts performance reviews and provides feedback, evaluating staff performance and offering opportunities for growth and development.
- Addresses and resolves staff issues, handling disciplinary matters and ensuring a positive and productive work environment.
- Motivates and inspires the team, fostering engagement and commitment to delivering high-quality cleaning services.
- Develop and implement cleaning schedules, ensuring all areas are cleaned to high standards
- Regularly assess the quality of cleaning to identify areas for improvement.
- Implement and enforce safety protocols to ensure a safe and healthy workplace environment.
- Order and manage inventory to ensure all necessary supplies are available.
- Oversees the servicing and maintenance of equipment to ensure it is in optimal working condition.
- Understand client needs, address concerns, and ensure high levels of customer satisfaction.
- Develop ongoing relationships with clients to ensure repeat business and positive client feedback.
- Address any issues or concerns raised by clients in a timely and professional manner.
- Control costs and ensure all expenses are within budget guidelines.
- Provide data-driven insights to track progress and identify areas for improvement.
- Create clear and concise procedures for all cleaning tasks.
- Continuously improve knowledge and skills in the cleaning field.
- Work with other departments to ensure smooth and efficient operations.
- Be flexible and adaptable to changing needs and requirements.

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