Service Engineer

**Main duties**:

- Service engineer is assigned to perform tests, maintenance, repair, inspections, fault-finding and troubleshooting of installed components of marine EGCS (exhaust gas cleaning systems).

**Additional tasks**:

- Service Engineer (when / if needed) may be assigned to support internal and external stakeholders by providing technical support and solutions and taking ownership of assigned support cases.
- Service Engineer (when / if needed) may be assigned after-hours on a rotating basis to assist customers with emergency cases (24/7 remote support).

**Location**:

- Manta Marine Service hub in Singapore as base, onboard of ships, at ports, anchorage and shipyards
- Other locations which may be needed occasionally.

**Essential responsibilities and relevant key words**:

- Perform preventive maintenance, repair, monitoring, inspections, tests, calibration, fault-finding, troubleshooting
- Perform basic **software**tasks in relation to attendances, such as uploading, downloading and fine-tuning the software
- Prepare required documents for completion of service trips and ensure that the documents are received by Office.
- Assist internal with evaluating and investigating incoming claims and developing scope of work prior to service or warranty repair attendances.
- Assist other Manta Marine engineers during installation, commissioning, and service missions.
- If assigned, hold training sessions for customer/crew members during service-related trips onboard the vessel to ensure that crew members maintain and operate the Manta systems/equipment properly.
- If assigned, perform Factory Acceptance Testing (FAT)
- Submit product improvement proposals to the concerned department and Service Manager in existing and future hardware or software to prevent the reoccurrence of a problem (failures, defects, anomalies, and malfunctions).

**Maintain compliance with all company policies and procedures**:

- Ensures that all activities, both supervisory and administrative tasks, at site agree with the governing laws, rules, standards, and existing policies of the company and at the field.
- Participate in all safety and security training that Manta provides.
- Develop and retain good customer relationship on field
- Convey feedback of customers from on-site and/or off-site activities to the Service Manager to address the situation for future, development and improvement.
- Perform other related duties as assigned by the manager.

**Minimum Education and/or Work Experience Requirements**:
Hard Skills:

- BSc degree or minimum 5 years relevant work experience in the shipping/marine/maritime industry
- Knowledge of proper safety procedures on board and recognition of hazards at sites (marine safety).
- Solid skills in **marine electric**, having experience and a good understanding of **PLC**s, **network and communication**between components.
- Sufficient computer proficiency in:

- MS Office 365 (Word, Excel, PowerPoint, Outlook, etc.).
- MS Dynamics (Case Management System).
- Driver’s license (vehicles)

Soft Skills:

- Excellent verbal and written communication skills in English, including the ability to effectively communicate with internal and external customers.
- Be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Be flexible whenever necessary.
- Ability to work in teams and independently, and carry out assignments to completion within parameters of given instructions, prescribed routines, and standard accepted practices
- being structured, handy, and can plan and organize the execution of service work.
- With short notice can travel abroad and leave your home for service trips.

Advantages:

- Knowledge and experience with SOx/NOx, function of components and whole system, including:

- PLC program changes/re-programming.
- VFD commissioning/re-programming.
- Setup of network communication systems. Configuration of switches, I/O, PLC, etc.
- First aid certificate