Certification Systems Administrator
6 days ago
Great that you're thinking about a career with BSI
To coordinate issuing certificates and the process and system that deals with all feedback (i.e. complaints and corrective actions) and provide accurate and usable management information.
1) Enter information into the relevant database to ensure that assessor details are correct. 2) Manage the progression of customer complaints within business areas to support the resolution and review root causes and produce management data to identify any obvious failures. 3) Monitor and manage queries that are submitted to the departmental mailboxes to resolve complaints and queries promptly. 4) Produce data of departmental KPI performance on corrective action and complaint closure on a monthly basis to enable the monitoring of performance. 5) Issue customer’s certificates to agreed standards and timelines. 6) Enter and maintain data within industry databases and support Field personnel by answering their general questions regarding the status of their client’s certificate, the functioning of industry databases, and general certificate questions to support excellent customer service.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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