Client Services Analyst
2 days ago
**Location: Singapore**
**Fulltime Permanent Role**
**Salary: $4500 SGD Month**
**Singaporean / PRs Only**
**Principal Accountabilities**
**1. Manage cycles in one or more of the main triReduce / triBalance services.**
- Manage and co-ordinate work amongst the team running the cycle
- Be the point of contact for clients from start to finish and provide timely assistance
- Work with large client OTC trade portfolio data and verify the accuracy of the trade data & risk vectors submitted
- Support and advise clients on the risk constraints & tolerances to be applied
- Operate the optimization engine to generate deal proposals for the clients
- Provide sensitivity analysis to clients showing how their results would change if different parameters are amended
- Handle client requests such as user account management, training, and general support.
- Take part in on-site client meetings and conference calls with clients, and act as the service expert by running demos and addressing technical queries.
- Provide sales team with client data statistics and suggest improvements for upcoming cycles.
**3. Support software development**
- Explain to developers how the platforms are used, trade mechanics and client behavior.
- Provide feedback on how the service can be improved or any potential bugs and operational risk issues
- Assist with testing of new platform features
**Skills And Software Requirements**
- IT / Technical - This role requires good IT skills including the ability to work with raw client data using editors and spreadsheet tools
- Bachelor's or master's degree in Financial Engineering, Information Systems, Economics or related fields is preferred.
- Finance background (qualification/work domain) as well as client servicing experiences
**Salary**: $3,000.00 - $4,500.00 per month
Schedule:
- Day shift
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